AI Buyer Insights:

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

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● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

Encore Business Solutions
Location
3-95 Cole Avenue,
Winnipeg, R2L 1J3, MB,
Canada
Website
https://www.encorebusiness.com/
Phone
1 204-989-4330
Artw industry
Professional Services
Employee
Revenue

Encore Business Solutions Technographics

Encore Business Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Encore Business Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Encore Business Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

Encore Business Solutions has purchased the following applications: Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2020, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Encore Business Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Encore Business Solutions revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Encore Business Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Encore Business Solutions Tech Stack and Enterprise Applications

Encore Business Solutions Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015, Encore Business Solutions implemented Microsoft 365 as its primary Collaboration platform. The implementation supported the firmwide corporate email presence, with Office 365 Mail exposed on the company website for customer contact and inbound routing. The Microsoft 365 deployment was provisioned as a cloud tenant to support core collaboration capabilities, including Exchange Online for corporate mailboxes, SharePoint Online for team and project sites, OneDrive for individual file sync, and Microsoft Teams for realtime chat and meetings. Configuration work focused on mailbox provisioning, SharePoint site structure, library and permission templates, and user storage quotas consistent with a 120 employee professional services firm. Integrations included the website mail integration that routes contact form traffic into Microsoft 365 mailboxes and tenant identity integration to centralize authentication. Operational coverage extended across commercial and professional services functions within Canada, encompassing desktop and mobile access for service delivery, sales, and back office staff. Governance was oriented around tenant level administration, role based administrative accounts, mailbox retention and security settings, and site permission governance to align collaboration workflows with professional services engagement processes. The deployment prioritized cloud hosted collaboration tooling with administrative controls to manage user lifecycles and external sharing policies.
Encore Business Solutions CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2020 2020
In 2020, Encore Business Solutions implemented FreshDesk Customer Support on its website to centralize customer inquiries for its professional services operations. The FreshDesk Customer Support cloud deployment was embedded into the corporate site to capture web-submitted tickets and present a customer portal, consolidating case intake into a single ticketing queue for handling incoming requests. The implementation emphasizes Customer Support workflows, including ticket routing, agent role configuration, knowledge base self-service, and SLA-driven prioritization, supporting the company's customer-facing support team. Governance and process configuration focused on ticket assignment rules and escalation workflows to standardize incident handling and response through the FreshDesk Customer Support portal.
Marketing Analytics CRM 2014 2014
Marketing Automation CRM 2019 2019
Encore Business Solutions ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy Freshservice IT Service Management ITSM n/a 2021 2021
In 2021, Encore Business Solutions implemented Freshservice for IT Service Management. Encore Business Solutions, a Canada-based professional services firm with about 120 employees and roughly 12 million in revenue, uses Freshservice as its primary IT Service Management platform to centralize service desk operations and employee support across its Canadian operations. Freshservice is surfaced on the company website as the public service portal and is positioned to handle core IT Service Management workflows. The implementation aligns with standard IT Service Management capabilities, including ticketing and incident management, a service catalog, knowledge management, asset discovery and configuration management database functionality, and it is configured to use automation and SLA workflow constructs to standardize incident and request lifecycles while supporting IT operations and internal support teams.
Encore Business Solutions IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2019 2019

IT Decision Makers and Key Stakeholders at Encore Business Solutions

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Encore Business Solutions Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Encore Business Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Encore Business Solutions digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Encore Business Solutions Technographics
Encore Business Solutions is a Professional Services organization based in Canada, with around 120 employees and annual revenues of $12.0 million.
Encore Business Solutions operates a diverse technology stack with applications such as Microsoft 365, FreshDesk Customer Support and Freshservice, covering areas like Collaboration, Customer Support and IT Service Management.
Encore Business Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Freshworks.
Encore Business Solutions recently adopted applications including Freshservice in 2021, Google Cloud Platform (GCP) in 2021 and FreshDesk Customer Support in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Encore Business Solutions’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Encore Business Solutions’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Encore Business Solutions technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.