English National Opera
London Coliseum St Martin’s Lane,
London, WC2N 4ES,
United Kingdom
London, WC2N 4ES,
United Kingdom
44 20 7836-0111
Professional Services
English National Opera Technographics
English National Opera Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by English National Opera and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 427 English National Opera employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that English National Opera has purchased the following applications: Infor SunSystems for ERP Financial in 2009, Olark Live Chat for Chatbots and Conversational AI in 2020, CIVIC Ffora for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems English National Opera is running and its propensity to invest more and deepen its relationship with Infor , SAP , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing English National Opera revenues, which have grown to $64.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for English National Opera intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
English National Opera Tech Stack and Enterprise Applications
English National Opera ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009 English National Opera implemented Infor SunSystems as its core financial application. Infor SunSystems functions as the ERP Financial backbone for the organisation, supporting central ledger, project costing and accounting plans across finance operations.
The deployment included Infor SUN 4.4 and Q&A for core general ledger and reporting, Iris Earnie Payroll for payroll processing, Bottomline PTX for payments, the Seatgeek SRO ticketing system for box office revenue feeds and Eremit for related workflows. Multiple department payroll forms were designed to capture six level transaction project costing, and an accounting plan was designed specifically for the new ENO Shop to map retail transactions into the Infor SunSystems chart of accounts.
Integrations are explicit and operational, with payroll flows into Infor SunSystems via Iris Earnie Payroll, payments routed through Bottomline PTX, and box office tickets and retail sales interfacing from Seatgeek SRO and ENO Shop accounting feeds. Pension auto-enrolment was adopted with Nest and Aviva schemes, and the organisation is currently scoping SAP Concur Expense and Invoice solutions for adoption with an expected implementation in July.
Governance and process work accompanied the technical rollout, including the authoring of a Finance Handbook covering finance, procurement and payroll policies, the delivery of finance training workshops and induction for new starters, and administration of a tender process for change of banking and external auditor providers. These governance measures were implemented to align operational policy, procurement controls and payroll governance with the ERP Financial platform.
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Expense Management | ERP |
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2016 | 2016 |
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English National Opera AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
English National Opera implemented Olark Live Chat in 2020 to add Chatbots and Conversational AI capabilities to its public website for audience engagement and customer service. The deployment places Olark Live Chat on eno.org as a customer-facing chat widget, providing a SaaS-hosted real-time messaging layer that serves box office inquiries, visitor information and digital engagement workflows. English National Opera Olark Live Chat Chatbots and Conversational AI supports agent-assisted conversations and conversational automation at the web layer, and the full application name Olark Live Chat is embedded in site pages to capture and manage inbound audience contacts.
Functional configuration follows standard chat widget patterns common to the Chatbots and Conversational AI category, including live messaging, canned responses, conversation transcripts and agent handoff for escalation. Operational ownership is oriented to customer service and the digital team, with workflows extending to box office and marketing for inquiry triage and audience communication. Governance is structured around chat usage policies, staffing schedules and transcript retention to ensure consistent handling of web-originated inquiries.
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English National Opera Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CIVIC Computing | Legacy | CIVIC Ffora | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, English National Opera implemented CIVIC Ffora as their Web Content Management solution for their public website. The deployment uses CIVIC Ffora to centralize content publishing and site management under the Web Content Management category for the organization’s primary digital presence.
The CIVIC Ffora implementation focuses on standard Web Content Management capabilities including content authoring and editing, templated page composition, media asset management, scheduling and publishing workflows, and role-based access controls for editors and administrators. Configuration work emphasized reusable templates and responsive page design to support the marketing and communications teams’ content delivery requirements.
Operational ownership is aligned with the digital content and communications functions, with governance implemented through editorial workflows and approval gates to manage content lifecycle and publishing cadence. The public source confirms CIVIC Ffora is running on the English National Opera website, with implementation scope centered on web content operations rather than enterprise back-office systems.
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English National Opera CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2023 | 2023 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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English National Opera PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2017 | 2017 |
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English National Opera IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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English National Opera CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at English National Opera
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head Finance | Director | Finance | |
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Head IT | Director | Finance | |
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Director Finance | Director | Finance | |
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Apps Being Evaluated by English National Opera Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from English National Opera IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the English National Opera digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD English National Opera Technographics
English National Opera is a Professional Services organization based in United Kingdom,
with around 427 employees and annual revenues of $64.0 million.
English National Opera operates a diverse technology stack with applications such as
Infor SunSystems, Olark Live Chat and CIVIC Ffora,
covering areas like ERP Financial, Chatbots and Conversational AI and Web Content Management.
English National Opera has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Olark and CIVIC Computing.
English National Opera recently adopted applications including
8x8 Contact Center in 2023, CIVIC Ffora in 2021 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of English National Opera’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates English National Opera’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete English National Opera technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.