Epetworld
Epetworld Technographics
Epetworld Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Epetworld and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Epetworld employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Epetworld has purchased the following applications: Klarna Payments for Payment Processing in 2020, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Epetworld is running and its propensity to invest more and deepen its relationship with Klarna , Freshworks , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Epetworld revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Epetworld intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Epetworld Tech Stack and Enterprise Applications
Epetworld ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Epetworld implemented Klarna Payments on its website, integrating the Klarna Payments solution directly into the Hundeland.de ecommerce checkout. The deployment is categorized under Payment Processing and positions Klarna Payments as the primary customer-facing payment method for online orders. The implementation aligns with standard Payment Processing capabilities including online authorization, checkout widget integration, and support for local German payment flows.
Configuration work centered on embedding the Klarna Payments checkout flows into the storefront and wiring payment events into order management and customer service workflows. Operational scope covers the ecommerce channel and supporting commercial functions, with governance updates to standardize capture, refund, and customer inquiry handling through the web store. The setup is scoped to the Germany-based retail site and emphasizes front-end checkout instrumentation and server-side order status reconciliation.
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Epetworld AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Epetworld deployed Freshdesk Messaging (Formerly Freshchat) on its website. Epetworld uses Freshdesk Messaging for Chatbots and Conversational AI to support customer-facing chat, lead capture, and ecommerce customer service workflows on the hundeland.de retail site in Germany.
The implementation centers on an embedded web chat widget configured for proactive messaging, canned responses, and automated bot handoffs to human agents, reflecting typical Chatbots and Conversational AI capabilities. Configuration focused on agent inbox routing, conversation context persistence, session-level tagging, and templated response flows to suit a compact 25 person organization.
Operational coverage is restricted to the ecommerce storefront and associated customer support functions, with governance practices applied to working hours, response templates, and agent assignment rules. The publicly observed deployment is site embedded and the source does not document named integrators or specific backend system integrations.
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Epetworld Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Epetworld implemented Microsoft 365 as its primary Collaboration platform, and the deployment is referenced on the company website. Microsoft 365 is used to provide core productivity services for the 25 employee retail organization headquartered in Germany, supporting corporate email, document collaboration, and web related integration points visible on the site. The implementation aligns with a small business scale tenant optimized for retail operations rather than an enterprise scale roll out.
The Microsoft 365 environment is described as a cloud hosted tenant leveraging Azure Active Directory for identity and access management, Exchange Online for email, SharePoint Online and OneDrive for Business for document storage and collaborative content, and Microsoft Teams for messaging and meetings. Functional coverage focuses on retail operations, customer service, and marketing workflows, with centralized account provisioning and administrative control managed by an internal IT function. Governance is organized around Azure AD group membership and SharePoint site permissions to control access and apply basic compliance settings, reflecting a Collaboration centric architecture that links Epetworld Microsoft 365 Collaboration to its core business functions.
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Epetworld Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Epetworld eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2016 | 2016 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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Epetworld CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Epetworld TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Epetworld PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Epetworld IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Epetworld
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Epetworld Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Epetworld IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Epetworld digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Epetworld Technographics
Epetworld is a Retail organization based in Germany,
with around 25 employees and annual revenues of $4.0 million.
Epetworld operates a diverse technology stack with applications such as
Klarna Payments, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Epetworld has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, Freshworks and Microsoft.
Epetworld recently adopted applications including
sessionly Product Review in 2021, Twilio Sendgrid in 2021 and Pathwire MailJet in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Epetworld’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Epetworld’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Epetworld technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.