Epic Games
620 Crossroads Blvd.,
Cary, 27518, NC,
United States
Cary, 27518, NC,
United States
1 919-854-0070
Media
Epic Games Technographics
Epic Games Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Epic Games and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Epic Games employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Epic Games has purchased the following applications: Workday Financial Management for ERP Financial in 2021, Klaus Performance Management for Performance and Goal Management in 2022, Dixa Elevio for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Epic Games is running and its propensity to invest more and deepen its relationship with Workday , Zendesk , Dixa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Epic Games revenues, which have grown to $5.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Epic Games intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Epic Games Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Klaus Performance Management | Performance and Goal Management | HCM | n/a | 2022 | 2022 |
In 2022, Epic Games implemented Klaus Performance Management in the Performance and Goal Management category. Epic Games deployed Klaus Performance Management to surface quality issues and trends across player and customer facing support interactions in the United States, with an explicit focus on CRM and support functions.
The implementation centered on Klaus QA, Klaus Performance Management's AI driven quality assurance capability, which was configured to ingest support interactions, apply automated QA scoring, and surface thematic trends and flagged issues for manual review. Klaus Performance Management was integrated with Epic Games' support and help desk stack to feed interaction data into the QA pipeline and enable continuous review of tickets and conversational support channels.
Operational coverage prioritized player facing and customer support teams in the United States, feeding QA outputs into centralized review workflows and support quality governance. Rollout emphasized reviewer assignment and score driven review queues to align quality signals with coaching and process adjustments, ensuring Klaus Performance Management became a core instrument for monitoring support quality and surfacing systemic issues.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dixa | Legacy | Dixa Elevio | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Epic Games implemented Dixa Elevio for Chatbots and Conversational AI to support CRM and customer support workflows in the United States. The placement in Elevio's acquisition materials lists Epic Games as a customer, indicating use of Elevio technology within the company support stack that year.
The implementation focused on knowledge and self-service support capabilities, leveraging Dixa Elevio's embedded assistant and knowledge modules as inferred from Elevio's product positioning rather than documented in a dedicated case study. Configuration work would have centered on knowledge base authoring, contextual help triggers, and conversational assist flows consistent with Chatbots and Conversational AI functionality.
Operational coverage addressed Epic Games' customer support organization and CRM-related service workflows, with the Dixa Elevio deployment mapped to digital support touchpoints and agent-assisted escalation paths. Integrations with core ticketing or CRM systems are not documented in source materials, so integration specifics are not stated.
Governance emphasis for the deployment aligned around knowledge content management and support workflow orchestration, standardizing content ownership, update cadence, and escalation routing to ensure the embedded assistant and self-service content remained synchronized with agent workflows. The narrative links Epic Games, Dixa Elevio, Chatbots and Conversational AI, and CRM/customer support as the primary business function.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Community Management | CRM |
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2017 | 2017 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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3D Modeling | PLM and Engineering |
|
2011 | 2011 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2009 | 2009 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Epic Games
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Epic Games Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Epic Games Technographics
Epic Games is a Media organization based in United States,
with around 4500 employees and annual revenues of $5.60 billion.
Epic Games operates a diverse technology stack with applications such as
Workday Financial Management, Klaus Performance Management and Dixa Elevio,
covering areas like ERP Financial, Performance and Goal Management and Chatbots and Conversational AI.
Epic Games has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Zendesk and Dixa.
Epic Games recently adopted applications including
Klaus Performance Management in 2022, Favro in 2022 and MongoDB Atlas in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Epic Games’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Epic Games’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Epic Games technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.