ePLDT
5/F L.V. Locsin Building Ayala corner,
Makati City, 1200,
Philippines
Makati City, 1200,
Philippines
63 2 8885 0000
Professional Services
ePLDT Technographics
ePLDT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ePLDT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 ePLDT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
ePLDT has purchased the following applications: SAP Business One for ERP Financial in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Intuit Mailchimp for Marketing Automation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ePLDT is running and its propensity to invest more and deepen its relationship with SAP , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ePLDT revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ePLDT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ePLDT Tech Stack and Enterprise Applications
ePLDT ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 ePLDT implemented SAP Business One as its ERP Financial application to centralize billing, revenue management and core accounting across its 600 person Professional Services operations in the Philippines. The SAP Business One deployment focused on consolidating transactional financial controls and establishing a single source for revenue and billing data used by finance and sales leadership.
The implementation included configuration of financial modules and billing templates, finalization of master data such as revenue general ledger accounts and customer records, and data conversion with reconciliation of opening balances. Functional capabilities implemented included accounts receivable processing, journal entry posting, revenue accruals and recognition workflows, site level P and L reporting, and systematic computation of sales commissions and incentives.
Operationally the SAP Business One rollout was coordinated with Sales Operations, Project Managers, Relationship Managers, the General Accountant function, PAM and Collections to align billing workflows and dispute resolution. Integration in this context was expressed as operational handoffs and validated transactional processing between billing, sales and collections teams rather than named technical middleware integrations.
Governance and process changes accompanying the ERP Financial implementation emphasized month on month and year on year variance analysis for nominal accounts, a standardized monthly ICT monitoring revenue report, lead schedule reviews for financial statement notes and structured review of billing statements and journal vouchers. The program also instituted coordination rituals for commission payouts and contract renewal reviews, and provided audit support processes and end user training to embed new controls and workflows.
Explicit outcomes recorded during and after the SAP Business One implementation include leading the clean up of trade receivables, consolidation of invoices which improved collection efficiency and accelerated transaction recording in the SAP Business One system, identification of additional billable service inventory that generated incremental billings of P50M, and development of timely monthly revenue reporting used by management. The implementation team also completed system configuration, transactional testing, master data finalization and user training as part of the SAP Business One deployment.
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ePLDT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, ePLDT implemented Cisco Webex Meetings on their website to standardize virtual conferencing for client-facing engagements. Cisco Webex Meetings, an Audio Video and Web Conferencing solution, is embedded in the public site to provide browser-based join flows and hosted meeting rooms for professional services delivery and internal collaboration.
The deployment leverages core Cisco Webex Meetings capabilities including multi-party video, audio conferencing, screen sharing, meeting recording, participant controls, and scheduled meeting workflows exposed through website widgets and join links. Operational scope centers on client-facing professional services teams and corporate communications at ePLDT, with governance oriented toward centralizing access, standardizing meeting templates and permission models, and operationalizing web-based meeting orchestration via the site integration.
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Collaboration | Collaboration |
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2016 | 2016 |
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ePLDT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2018 | 2018 |
In 2018, ePLDT deployed Intuit Mailchimp to establish a Marketing Automation presence on its corporate website. The implementation positioned Intuit Mailchimp as the primary email marketing and audience management engine for client communications and lead nurturing across web driven channels. This deployment focused on embedding subscription capture on site pages and delivering scheduled campaigns from the Mailchimp environment.
Configuration work centered on email campaign management, audience segmentation, subscription form embedding, and automated customer journeys within Intuit Mailchimp. The team configured templates, campaign scheduling, automation workflows, and list hygiene processes to support recurring newsletters and targeted sequences. Standard Marketing Automation terminology such as audiences, segments, automation workflows, templates, and reporting was operationalized in the platform.
Integration architecture was based on website embedded signup forms and tracking scripts that synchronized captured leads directly to Intuit Mailchimp audience lists. Operational ownership was assigned to marketing and client services, who managed campaign creation, segmentation rules, and subscriber management. The implementation scope remained focused on digital marketing activities delivered through the corporate website.
Governance emphasized campaign approval workflows, role based access to audience segments, and scheduled maintenance of subscription lists to preserve data hygiene and consent management. Rollout followed an incremental adoption model with marketing users absorbing platform capabilities and process controls instituted to manage campaign cadence and subscriber consent.
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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ePLDT ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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ePLDT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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ePLDT CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ePLDT
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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COO | CXO | Operations | |
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President and CEO | CXO | Operations | |
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Apps Being Evaluated by ePLDT Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ePLDT IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ePLDT digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ePLDT Technographics
ePLDT is a Professional Services organization based in Philippines,
with around 600 employees and annual revenues of $75.0 million.
ePLDT operates a diverse technology stack with applications such as
SAP Business One, Cisco Webex Meetings and Intuit Mailchimp,
covering areas like ERP Financial, Audio Video and Web Conferencing and Marketing Automation.
ePLDT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Cisco Systems and Intuit.
ePLDT recently adopted applications including
Cisco Webex Meetings in 2021, Imperva Sonar in 2021 and ServiceNow ITSM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ePLDT’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ePLDT’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ePLDT technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.