Epson
3131 Katella Avenue,
Los Alamitos, 90720, CA,
United States
Los Alamitos, 90720, CA,
United States
1 800-873-7766
Manufacturing
Epson Technographics
Epson Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Epson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Epson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Epson has purchased the following applications: Adobe Sensei for Artificial Intelligence Marketing in 2017, MicroStrategy ONE Analytics for Analytics and BI in 2013, Joomla 3.9 for Web Content Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Epson is running and its propensity to invest more and deepen its relationship with Adobe Systems , Conversica , MicroStrategy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Epson revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Epson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Epson Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Sensei | Artificial Intelligence Marketing | AI-Powered Application | x | 2017 | 2018 |
In 2017, Epson implemented Adobe Sensei as a Unified AI and ML Platform to power superior experiences for customers across Epson America. The deployment positioned Adobe Sensei as a centralized AI service layer to embed machine learning into customer-facing digital channels and product imaging workflows, with a clear focus on digital content enrichment and online product discovery.
Adobe Sensei was configured to deliver content intelligence, automated asset tagging, personalization engines, image recognition for product imagery, and predictive analytics aligned to Unified AI and ML Platform capabilities. Integration patterns described include API-driven inference calls from web and mobile applications and batch asset enrichment pipelines, while governance emphasized model version control, standardized metadata taxonomies, and staged rollouts managed by Epson America digital experience and marketing teams to operationalize automated personalization and image-based content optimization.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2013 | 2018 |
In 2013, Epson implemented MicroStrategy ONE Analytics as its Analytics and BI platform to standardize enterprise reporting and dashboarding across global sales areas. Epson Seiko Corporation is a product-based manufacturer of printers, scanners, watches, computer peripherals and projectors, and the MicroStrategy ONE Analytics deployment supported commercial and business reporting workflows across the organization.
The implementation centered on MicroStrategy Desktop, MicroStrategy Web, MicroStrategy Administration, and the Intelligence Server, with schema objects created through MicroStrategy Architect. Teams built attributes, facts, and a metadata repository, and authored Metrics including conditional, transformational, dimensional, and compound metrics, Filters, Prompts, Templates and customized Custom Groups. The project produced complex analytical reports such as Market Basket analysis, dynamic dashboards with multiple data sets, Report Services Documents, and personalized documents enhanced via XSL sheets, and Intelligent Cubes were created to accelerate data retrieval.
The architecture integrated with MS SQL Server and Windows Server infrastructure, and the project worked with a Netezza DBA team to optimize query performance for warehouse tables. Transformations such as Last Month to This Month were implemented along with transformation tables, and dynamic sourcing and Intelligent Cubes were used to manage query patterns against the warehouse. Administrator tools including Project Merge and Object Manager were used to promote objects across environments, and MicroStrategy technical support was engaged to resolve web prompt display and report issues.
Governance and delivery practices included translating business requirements into technical specifications, performing ETL coordination, user acceptance testing and system testing on warehouse tables and reports, and creating statistical tables and an Intelligence Server project via the Configuration Wizard. The deployment standardized ad-hoc reporting by enabling dynamic prompt answers and reusable templates for end users, and document and dashboard templates were configured to reflect company branding and yearly performance views.
Operationally explicit outcomes included improved report performance through VLDB property tuning, caching, and Intelligent Cubes, and targeted SQL optimization work with the Netezza DBA team to reduce query latency. MicroStrategy ONE Analytics was the central Analytics and BI system within this scope, supporting ongoing report development, performance tuning, and enterprise reporting governance.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2015 | 2015 |
In 2015 Epson implemented Joomla 3.9 as its Web Content Management platform to consolidate corporate web properties and support marketing and product information delivery. The adoption of Joomla 3.9 provided a single application foundation for content publication across the company website and associated marketing pages.
The implementation centered on core Web Content Management capabilities, using Joomla 3.9 for content authoring and publishing, template-driven theming, media asset management, content versioning and scheduling, and role-based access controls. The deployment also leveraged the Joomla extension framework to enable modular feature extensions and configured URL routing and metadata controls aligned with publishing workflows.
Operational coverage focused on corporate sites and marketing microsites, with primary business functions impacted including marketing, product management, and corporate communications. The CMS was provisioned as a centralized instance to manage multiple site sections, enabling consistent templates and content models across Epson web properties.
Governance was established around role-based editorial workflows and staged approval processes, supported by contributor training and a phased site-by-site rollout approach. Configuration emphasis was on maintainable template structures, permission governance, and operational processes for ongoing content operations within the Joomla 3.9 environment.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Epson
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Epson Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Epson IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Epson digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Epson Technographics
Epson is a Manufacturing organization based in United States,
with around 1500 employees and annual revenues of $500.0 million.
Epson operates a diverse technology stack with applications such as
Adobe Sensei, MicroStrategy ONE Analytics and Joomla 3.9,
covering areas like Artificial Intelligence Marketing, Analytics and BI and Web Content Management.
Epson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, MicroStrategy and Joomla.
Epson recently adopted applications including
Lotame DMP in 2021, Revive Adserver (ex OpenX/Openads) in 2021 and Zeta Marketing Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Epson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Epson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Epson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.