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ESB Networks Technographics
ESB Networks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ESB Networks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 ESB Networks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ESB Networks has purchased the following applications: OpenText Exstream for Customer Engagement in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ESB Networks is running and its propensity to invest more and deepen its relationship with OpenText or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ESB Networks revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ESB Networks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ESB Networks Tech Stack and Enterprise Applications
ESB Networks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Exstream | Customer Engagement | CRM | Test Triangle | 2017 | 2017 |
In 2017, ESB Networks implemented OpenText Exstream as part of a Customer Engagement initiative supporting its Smart Metering program. The OpenText Exstream deployment focused on automating customer correspondence and communication workflows for meter works and meter point administration teams.
The implementation delivered configured correspondence templates and document composition for Smart Metering letters, customer appointments, queries and complaints, and SMS appointment reminders, with functional specification artifacts and RICEFW documentation created by Test Triangle resources. The project workstreams included design and implementation of Customer correspondence, CX completion processes, and orchestration of print and digital channels using OpenText Exstream as the composition engine.
OpenText Exstream was integrated into a broader SAP centric architecture, with explicit integrations to Streamserve and DAFIL for printing and third party file processing, and with scheduling and field execution systems via Click software and iOS mobile apps. The solution touched O2C and P2P related flows in SAP for billing and procurement of Smart Meters, and interfaced with FMIS for contractor payments and vendor settlement processes.
Test Triangle acted as the implementation partner for delivery and testing activities, providing lead SAP consultancy and test analysis. Governance and rollout activities included business requirements mapping, functional specification sign off, management of Market Change Requests, stakeholder walkthroughs, RICEFW and change request management, execution of FUT, SIT and integration testing, UAT support, go live cutover support and hyper care, and incident and problem management tracked in HPQC.
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IT Decision Makers and Key Stakeholders at ESB Networks
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Apps Being Evaluated by ESB Networks Executives
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