Essent
Essent Technographics
Essent Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Essent and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2800 Essent employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Essent has purchased the following applications: SAP Financial Supply Chain Management (SAP FSCM) for AR Automation in 2012, NICE IEX Workforce Management for Workforce Management in 2009, TIBCO iProcess for Business Process Management in 2006 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Essent is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Essent revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Essent intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Essent Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Financial Supply Chain Management (SAP FSCM) | AR Automation | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, Essent implemented SAP Financial Supply Chain Management (SAP FSCM) to strengthen AR Automation across its finance and treasury functions. The implementation was executed inside a complex B2C retail landscape that used a five layer service oriented architectural model, aligning SAP Financial Supply Chain Management (SAP FSCM) with existing enterprise application patterns.
The deployment focused on core SAP FSCM capabilities, notably the implementation of the In-House Cash bank component for group companies and a custom Liquidity Planner component. The program also delivered automatic invoice approval and the payment of temporary staff invoices using SAP Workflow, and included SEPA payment scheme work to standardize collections and disbursements.
Integrations tied SAP FSCM into Essent's SAP ECC 6.0 Financials environment that had been upgraded to EHP4 and EHP5, and into backend processes in SAP MM following a redesign from SRM. The rollout connected CRM sales portal and partner recognition for service contract creation and campaign management, while automation addressed exception case handling in IDEX messaging, leveraging SAP IS-U and ABAP development expertise for system orchestration.
Governance emphasized workflow driven approvals and automated exception processing to reduce manual AR handling, with operational coverage spanning finance, treasury, procurement, sales, and HR related invoicing processes. Controls were extended to group company cash and liquidity planning, and SAP Financial Supply Chain Management (SAP FSCM) configured to support centralized treasury orchestration and AR Automation across Essent.
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ERP Financial | ERP Financial Management |
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2012 | 2012 |
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2004 | 2004 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE IEX Workforce Management | Workforce Management | HCM | n/a | 2009 | 2009 |
In 2009 Essent implemented NICE IEX Workforce Management to centralize contact center workforce planning within the company Operations Management Center. The NICE IEX Workforce Management deployment, classified under Workforce Management, was provisioned at Essent's Den Bosch Operations Management Center to support contact center scheduling, intraday planning and agent assignment workflows.
Configuration work emphasized core Workforce Management capabilities including demand forecasting, schedule generation, intraday adherence monitoring and automated rostering, with the NICE IEX Workforce Management application configured to feed workforce analytics into daily operational plans. Implementation choices reflected Workforce Management functional patterns such as forecast-to-schedule processes and real-time adherence orchestration to align staffing to service windows.
NICE IEX Workforce Management was integrated into Essent's existing Avaya contact center stack, interfacing with Avaya IC, Avaya Communication Manager, VoicePortal and Thin Connect, and it operated alongside installed components like Totalview WFM and Witness QM that the in-house team maintained. Operational governance remained with the Systems Manager at the Essent Operations Management Center in Den Bosch, who retained ownership for application configuration, ongoing maintenance and monitoring of telco and workforce management interfaces.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TIBCO Software | Legacy | TIBCO iProcess | Business Process Management | ERP Services and Operations | n/a | 2006 | 2007 |
In 2006, Essent deployed TIBCO iProcess as part of an integration and portal program to link SAP, Siebel and metering systems. The TIBCO iProcess implementation served as the core Business Process Management platform for orchestrating customer facing and back office workflows across the Dutch operations.
The deployment emphasized BPM capabilities such as process orchestration, workflow automation and integration orchestration, with TIBCO iProcess configured to manage end to end customer lifecycle processes and invoice validation flows. The implementation combined a portal front end for customer self service with process rules and exception handling in TIBCO iProcess to standardize billing and service processes.
Integrations were explicitly built to connect SAP for billing and master data, Siebel for customer relationship and service histories, and metering systems for consumption data, enabling a unified transaction path from meter read to invoice generation. The program targeted the Netherlands customer and billing functions and integrated these systems to reduce manual handoffs and application sprawl.
Governance was organized as a multi year portal and integration program, aligning process ownership across customer service, billing and IT and consolidating interfaces to fewer applications and endpoints. The engagement delivered measurable outcomes including reduced invoicing errors and fewer applications and interfaces, and is cited as a multi year portal and integration success using TIBCO BPM and integration technologies.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Workplace & Communications MSP | Managed Services Provider (MSP) |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Essent
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Essent Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Essent Technographics
Essent is a Utilities organization based in Netherlands,
with around 2800 employees and annual revenues of $650.0 million.
Essent operates a diverse technology stack with applications such as
SAP Financial Supply Chain Management (SAP FSCM), NICE IEX Workforce Management and TIBCO iProcess,
covering areas like AR Automation, Workforce Management and Business Process Management.
Essent has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Nice Systems and TIBCO Software.
Essent recently adopted applications including
Sabio Managed Services in 2025, Blue Billywig Platform in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Essent’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Essent’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Essent technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.