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Evoma Data, Technology Stack, and Enterprise Applications
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Lucep Legacy Lucep Abandoned Cart Recovery Shopping Cart Management eCommerce n/a 2016 2016
In 2016, Evoma implemented Lucep Abandoned Cart Recovery as a callback and lead qualification application to accelerate web lead response for its hotels in India. The deployment targeted inbound web leads and online booking workflows, supporting bookings and sales processes within Evoma's CRM and sales operations. Evoma configured the Lucep Abandoned Cart Recovery application to manage web callbacks, real-time lead qualification, and lead routing for sales follow up, aligning with standard Shopping Cart Management functional flows for recovering incomplete booking intents. The implementation emphasized rapid response automation with configured SLA targets of 5 to 10 minutes for initial contact and routing into existing CRM and sales workflows. Operational coverage focused on Evoma's India properties and sales teams, with Lucep Abandoned Cart Recovery provisioning callback handling across online lead channels. Evoma reported lead response times reduced to 5 to 10 minutes and an approximate 25 percent increase in total inbound leads, outcomes tied to web lead capture and callback management. The classification under Shopping Cart Management is inferred from Lucep's web lead and callback management for hospitality, because source documentation describes web lead and callback handling rather than an explicit eCommerce cart recovery deployment.
IT Decision Makers and Key Stakeholders at Evoma
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Evoma Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Evoma Technographics

Evoma is a Leisure and Hospitality organization based in India, with around 380 employees and annual revenues of $95.0 million.

Evoma operates a diverse technology stack with applications such as Lucep Abandoned Cart Recovery, covering areas like Shopping Cart Management.

Evoma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Lucep.

Evoma recently adopted applications including Lucep Abandoned Cart Recovery in 2016, highlighting its ongoing modernization strategy.

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Our research team continuously updates Evoma’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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