Bengaluru, 560049,
India
Evoma Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Evoma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 380 Evoma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Evoma has purchased the following applications: Lucep Abandoned Cart Recovery for Shopping Cart Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Evoma is running and its propensity to invest more and deepen its relationship with Lucep or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Evoma revenues, which have grown to $95.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Evoma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lucep | Legacy | Lucep Abandoned Cart Recovery | Shopping Cart Management | eCommerce | n/a | 2016 | 2016 |
In 2016, Evoma implemented Lucep Abandoned Cart Recovery as a callback and lead qualification application to accelerate web lead response for its hotels in India. The deployment targeted inbound web leads and online booking workflows, supporting bookings and sales processes within Evoma's CRM and sales operations.
Evoma configured the Lucep Abandoned Cart Recovery application to manage web callbacks, real-time lead qualification, and lead routing for sales follow up, aligning with standard Shopping Cart Management functional flows for recovering incomplete booking intents. The implementation emphasized rapid response automation with configured SLA targets of 5 to 10 minutes for initial contact and routing into existing CRM and sales workflows.
Operational coverage focused on Evoma's India properties and sales teams, with Lucep Abandoned Cart Recovery provisioning callback handling across online lead channels. Evoma reported lead response times reduced to 5 to 10 minutes and an approximate 25 percent increase in total inbound leads, outcomes tied to web lead capture and callback management. The classification under Shopping Cart Management is inferred from Lucep's web lead and callback management for hospitality, because source documentation describes web lead and callback handling rather than an explicit eCommerce cart recovery deployment.
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