Evri
Capitol House 1 Capitol Close Morley,
Leeds, LS27 0WH,
United Kingdom
Leeds, LS27 0WH,
United Kingdom
44 33 0808-5456
Transportation
Evri Technographics
Evri Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Evri and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Evri employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Evri has purchased the following applications: Totalmobile Cognito iQ for Workforce Analytics, Workforce Management in 2016, Amazon Connect Cloud Contact Center for Call Center in 2019, Puzzel Smart Chatbot for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Evri is running and its propensity to invest more and deepen its relationship with Totalmobile , Nice Systems , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Evri revenues, which have grown to $1.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Evri intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Evri Tech Stack and Enterprise Applications
Evri HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Totalmobile | Legacy | Totalmobile Cognito iQ | Workforce Analytics, Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016 Evri implemented Totalmobile Cognito iQ across its United Kingdom field delivery operations. The deployment was a large scale 20,000 license rollout of the Cognito iQ Mobile ePOD solution to couriers and parcel shops, targeting parcel pickup and last mile delivery workflows.
Totalmobile Cognito iQ delivered proof of delivery, geo fencing, and delivery visibility capabilities, consistent with the Workforce Analytics,Workforce Management category. The implementation emphasized mobile ePOD capture on driver devices and parcel shop terminals plus consolidated visibility for operations teams, enabling event level delivery status and geolocation based confirmations.
Operational coverage included couriers and parcel shops within Evri s logistics and field service footprint in the United Kingdom. Governance and process changes centered on standardizing proof of delivery workflows and event driven delivery confirmations. The rollout resulted in improved delivery tracking and customer experience as reported following the deployment.
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Workforce Management | HCM |
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2015 | 2015 |
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Evri CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Connect Cloud Contact Center | Call Center | CRM | n/a | 2019 | 2019 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Engagement, Sales Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2022 | 2022 |
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Evri AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Smart Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Evri deployed Puzzel Smart Chatbot, a Chatbots and Conversational AI application, to extend self-service and contact center automation across its UK customer service operations. Puzzel Smart Chatbot was implemented to handle common parcel queries, provide automated responses for tracking and delivery status, and orchestrate escalation to human agents within contact center workflows, positioning Puzzel Smart Chatbot as a front-line digital channel for customer interaction.
The implementation emphasized conversational modules typical of the Chatbots and Conversational AI category, including natural language understanding, intent classification, dialog flow orchestration, a managed knowledge base for scripted responses, and agent assist capabilities for live handoff. Configuration work focused on conversational design, multi-turn dialog handling, and routing rules to ensure seamless transitions from bot to contact center queues, while maintaining centralized content governance for response accuracy.
Operational coverage targeted Evri customer service and contact center functions across the UK, with a phased rollout approach into agent groups and digital channels such as web chat and messaging, and with governance processes for content updates and escalation procedures. This deployment complemented Evri’s prior investments in field technologies, including the company’s handheld scanner program and associated mobile workforce management platform provided with Zebra Technologies hardware and Cognito iQ software, by creating a consistent digital front door for customer interactions and improving the orchestration between automated channels and human operators.
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Evri Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Evri Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2023 | 2023 |
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Print Management | Content Management |
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2025 | 2025 |
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Web Content Management | Content Management |
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2022 | 2022 |
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Evri SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2024 | 2025 |
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Transportation Management | SCM |
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2016 | 2016 |
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Evri ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Evri TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Evri PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Evri IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Evri CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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Evri Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Evri
| First Name | Last Name | Title | Function | Department | Phone | |
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Head Of Central Operations - Transport | Director | Supply Chain | |
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Transportation Operations Manager | Manager | Supply Chain | |
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Transport Planning Manager | Manager | Supply Chain | |
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Head of Fleet | Director | Supply Chain | |
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Retail CX & CRM Manager | Manager | Customer Service | |
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CX Director | Director | Customer Service | |
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Contact Center Operations Manager | Manager | Customer Service | |
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Customer Experience Support Manager | Manager | Customer Service | |
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Senior Customer Experience Manager | Manager | Customer Service | |
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Apps Being Evaluated by Evri Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Evri IT executives and key decision makers. This section highlights Evri's latest recorded technology evaluations, including PolyAI for Chatbots and Conversational AI on 2025-10-20 and Okta Identity Cloud for Identity and Access Management (IAM) on 2025-06-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Evri digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-20 | Evri | Evaluated | PolyAI | PolyAI | Chatbots and Conversational AI | AI-Powered Application |
| 2025-06-03 | Evri | Evaluated | Okta | Okta Identity Cloud | Identity and Access Management (IAM) | CyberSecurity |
FAQ - APPS RUN THE WORLD Evri Technographics
Evri is a Transportation organization based in United Kingdom,
with around 8000 employees and annual revenues of $1.76 billion.
Evri operates a diverse technology stack with applications such as
Totalmobile Cognito iQ, Amazon Connect Cloud Contact Center and Puzzel Smart Chatbot,
covering areas like Workforce Analytics, Workforce Management, Call Center and Chatbots and Conversational AI.
Evri has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Totalmobile, Amazon Web Services (AWS) and Puzzel.
Evri recently adopted applications including
Zebra ZeroLiner in 2025, TEAMS Fleet Management in 2024 and Prismic in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Evri’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Evri’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Evri technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.