Bayan Baru, 11950,
Malaysia
Exabytes Network Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Exabytes Network and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 310 Exabytes Network employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Exabytes Network has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2019, Zoom for Audio Video and Web Conferencing in 2021, Novocall Call Tracking for Call Tracking and Recording in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Exabytes Network is running and its propensity to invest more and deepen its relationship with Freshworks , Zoom Video Communications , Novocall or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Exabytes Network revenues, which have grown to $28.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Exabytes Network intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Novocall | Legacy | Novocall Call Tracking | Call Tracking and Recording | CRM | n/a | 2021 | 2021 |
In 2021 Exabytes Network implemented Novocall Call Tracking as a marketing and CRM initiative, deploying functionality consistent with the Call Tracking and Recording category to engage inbound leads and attribute phone conversions to paid advertising. The deployment targeted Exabytes’ Malaysia marketing operations and sales intake, with the explicit goal of improving lead conversion and accelerating sales conversations through phone-first engagement.
The implementation focused on Novocall Call Tracking’s click-to-call widget and call tracking capabilities, configured to capture campaign-level attribution data alongside caller metadata. Configuration work centered on embedding the click-to-call widget across high-intent landing pages and instrumenting tracking parameters so incoming calls could be mapped back to ad campaigns and marketing channels.
Operationally the solution was applied to inbound lead workflows, routing callers into Exabytes’ sales scheduling process and marketing lead streams in Malaysia. The setup linked call events to existing marketing and CRM lead records, enabling sales teams to prioritize and schedule conversations faster while preserving attribution for campaign performance analysis.
Governance and process changes included standardizing call handling to support campaign attribution and establishing call-led lead qualification as part of the sales intake sequence. The implementation produced a reported ~300% increase in inbound calls and enabled faster scheduling of sales conversations, outcomes attributed by Exabytes to the Novocall Call Tracking deployment.
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CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2012 | 2012 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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