Exact Software
Molengraaffsingel 33,
Delft, 2629,
Netherlands
Delft, 2629,
Netherlands
31 15 711 50 00
Professional Services
Exact Software Technographics
Exact Software Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Exact Software and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Exact Software employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Exact Software has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Exact Software is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Exact Software revenues, which have grown to $495.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Exact Software intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Exact Software Tech Stack and Enterprise Applications
Exact Software AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Exact Holding deployed LiveChat on its public website, adopting LiveChat within the Chatbots and Conversational AI category to provide real-time customer engagement and conversational support. The implementation is web‑facing and focused on inbound customer interactions through the site, positioning LiveChat as the primary conversational touchpoint for prospects and customers.
Operationally the LiveChat deployment centers on a web chat widget, automated greeting and routing logic, canned responses and transcript capture, and reporting capabilities typical of Chatbots and Conversational AI solutions. Management and day to day governance appears aligned with customer service and digital channels teams, with configuration focused on conversation handling, escalation workflows, and analytics for conversational volume and agent activity. The narrative emphasizes application architecture at the edge of Exact Holding’s digital storefront, with LiveChat instrumenting site level engagement and supporting service and pre sales functions without additional third party integrations disclosed in the source.
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Exact Software Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Exact Holding integrated Adobe Connect into its corporate website to provide hosted meeting and webinar capabilities. Adobe Connect is used as Exact Holding's Audio Video and Web Conferencing application for client engagement, webinar delivery, and remote training via the public site, enabling external participants to join sessions through site-hosted links without separate distribution channels.
Operational coverage centers on client-facing and training functions within Exact Holding, leveraging embedded meeting rooms for product demos, customer workshops, and internal knowledge sessions. Functional capabilities align with the Audio Video and Web Conferencing category and include standard Adobe Connect modules such as virtual meeting rooms, persistent content pods, screen sharing, session recording, and live chat, which support synchronous and asynchronous engagement. Deployment is surfaced through Exact's website as the primary channel for scheduled webinars and on-demand recordings, with governance and workflow adaptation focused on embedding session links into customer touchpoints and coordinating scheduling and access controls between IT and communications.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Exact Software Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docusign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Exact Holding deployed DocuSign eSignature as a Digital Signing solution on its public website. Exact Holding uses DocuSign eSignature, categorized as Digital Signing, to enable web-based signature capture for customer agreements and electronic document workflows supporting its professional services operations.
DocuSign eSignature was configured to support embedded signing experiences and standard envelope workflows, leveraging the platform's authentication, audit trail, and templating capabilities common to Digital Signing implementations. Functional configuration emphasized document templating, recipient routing, status tracking, and delivery notifications to anchor online signature sequences used in sales and contract management processes.
Integration work was concentrated on embedding DocuSign eSignature into the website layer so signing sessions are initiated and monitored through server-side API calls that create and track envelopes. Operational scope centers on customer-facing web interactions and document exchange, with governance relying on built-in audit logs and recipient authentication features to preserve signature integrity and traceability.
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Exact Software CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Exact Software ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Exact Software IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Exact Software
| First Name | Last Name | Title | Function | Department | Phone | |
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QA Engineer | Non Manager | IT | |
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Director Corporate IT and Facilities | Director | IT | |
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IT Business Partner – Technology | Director | IT | |
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Customer Support Manager | Manager | Customer Support | |
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CTO | CXO | IT | |
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Apps Being Evaluated by Exact Software Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Exact Software IT executives and key decision makers. This section highlights Exact Software's latest recorded technology evaluations, including ECI Macola for Manufacturing ERP, Distribution ERP on 2026-03-11, Exact Globe for ERP Financial on 2026-03-11, and Exact Synergy for Document Management on 2026-03-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Exact Software digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-11 | Exact Software | Evaluated | ECi Software Solutions | ECI Macola | Manufacturing ERP, Distribution ERP | ERP Services and Operations |
| 2026-03-11 | Exact Software | Evaluated | Exact Software | Exact Globe | ERP Financial | ERP |
| 2026-03-11 | Exact Software | Evaluated | Exact Software | Exact Synergy | Document Management | Content Management |
| 2026-02-03 | Exact Software | Evaluated |
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Apps Development | PaaS |
| 2025-11-18 | Exact Software | Evaluated |
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Recruiting | HCM |
| 2024-09-12 | Exact Software | Evaluated |
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ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Exact Software Technographics
Exact Software is a Professional Services organization based in Netherlands,
with around 2000 employees and annual revenues of $495.0 million.
Exact Software operates a diverse technology stack with applications such as
LiveChat, Adobe Connect and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Signing.
Exact Software has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Adobe Systems and Docusign.
Exact Software recently adopted applications including
Microsoft Clarity in 2022, Amazon EC2 in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Exact Software’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Exact Software’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Exact Software technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.