Gdansk, 80-280,
Poland
ExpertSender Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ExpertSender and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75 ExpertSender employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ExpertSender has purchased the following applications: HRNest for Absence and Leave Management in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, CallPage Automatic Call Distributor (ACD) for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ExpertSender is running and its propensity to invest more and deepen its relationship with HRNest , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ExpertSender revenues, which have grown to $11.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ExpertSender intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HRNest | Legacy | HRNest | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018 ExpertSender deployed HRNest for Absence and Leave Management as a SaaS solution to digitize holiday and absence requests across its Poland operations. The implementation went live in 2018 and established a single, cloud-hosted source of record for leave data accessible to HR and payroll teams.
The deployment delivered core modules including company leave calendars, automated approval workflows, and exportable absence reporting. HRNest was configured to capture request submission, tiered approval routing, and absence types, and the exportable absence reports were used to simplify reconciliation tasks for HR and accounting.
Integrations centered on operational handoffs rather than technical connectors, the SaaS HRNest instance replaced paper forms and Excel spreadsheets that previously governed request and document flow, and the application supported cross-functional coordination between HR and finance. The operational scope covered the entire company in Poland, applying the Absence and Leave Management processes to all departments.
Governance and process changes focused on standardizing request and approval workflows and centralizing calendar visibility to reduce fragmentation of absence records. The implementation explicitly improved HR and accounting coordination and reduced manual reconciliation effort as documented in the company deployment notes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, ExpertSender implemented Google Workspace (Formerly Google G-Suite) in the Collaboration category to provide corporate email, document collaboration, and calendaring for the organization. The deployment ties the company domain to Google Workspace services and positions Gmail, Google Drive, Google Docs, and Google Calendar as primary collaboration tools.
The implementation covers user accounts across the 75-employee professional services firm, provisioning mailboxes, shared drives, and collaborative editing workflows for internal teams. Administrative control is exercised through the Google Workspace Admin console, with user provisioning, group management, and device and identity controls consistent with standard Collaboration deployments.
Google Workspace (Formerly Google G-Suite) is visible on ExpertSender's public website as part of the company collaboration footprint, indicating an enterprise deployment of core Collaboration capabilities for internal communication and content collaboration.
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallPage | Legacy | CallPage Automatic Call Distributor (ACD) | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, ExpertSender implemented CallPage Automatic Call Distributor (ACD) on its public website. The CallPage Automatic Call Distributor (ACD) deployment supports the company's Call Center capability, concentrating on management of web originated inbound voice contacts for lead engagement and customer inquiries.
Configuration focused on modules typical to web centric ACD deployments, including a click to call widget embedded on marketing pages, real time callback scheduling, rule based queuing, and agent assignment logic. Setup favored lightweight agent consoles and queue segmentation to align with sales and customer success workflows inside a 75 employee professional services firm.
The integration surface was the company website, where form conversions and on page engagement events trigger CallPage Automatic Call Distributor (ACD) sessions. Operational scope targeted sales lead follow up and customer support channels, routing web originated calls to designated teams rather than to a centralized enterprise telephony pool.
Governance adjustments included revising inbound call handling procedures, defining ownership for routing rule maintenance, and adapting agent schedules to support web callbacks. Operational ownership was assigned to sales operations and customer success leaders to manage queue priorities and ongoing configuration.
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Community Management | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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