Cairo, 11835,
Egypt
Export Development Bank of Egypt Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Export Development Bank of Egypt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 933 Export Development Bank of Egypt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Export Development Bank of Egypt has purchased the following applications: Temenos T24 for Core Banking in 2001, OpenText IT Operations Aviator for Chatbots and Conversational AI in 2024, ConsenSys Quorum for Blockchain Platform in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Export Development Bank of Egypt is running and its propensity to invest more and deepen its relationship with Temenos , OpenText , ConsenSys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Export Development Bank of Egypt revenues, which have grown to $79.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Export Development Bank of Egypt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2001 | 2001 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText IT Operations Aviator | Chatbots and Conversational AI | AI-Powered Application | Raya IT | 2024 | 2024 |
In 2024, Export Development Bank of Egypt deployed OpenText IT Operations Aviator as part of a broader OpenText IT Operations Cloud initiative, aligning the private generative AI virtual agent with the bank's service management strategy in the Chatbots and Conversational AI category. The deployment was executed with support from implementation partner Raya IT and targeted both IT operations and cross-functional service workflows to accelerate digital capabilities and customer centricity.
EBank implemented OpenText Service Management Automation X SMAX to add smart self-serve capabilities and automate manual, paper based processes, while adopting OpenText Operations Orchestration OO and OpenText Universal Discovery and CMDB to discover, map and manage configuration items. OpenText IT Operations Aviator was positioned as the private generative AI virtual agent layer to enable conversational incident resolution and to surface knowledge driven responses, and SMAX centralized IT financial management documentation to create a largely paperless operating model that supports the bank's ESG goals.
The technical architecture used SMAX as the service management platform with OO providing workflow orchestration and Universal Discovery with CMDB providing configuration item discovery, all integrated through standard APIs and native connectors. Operational coverage extended beyond IT to finance, human capital, administration affairs and corporate communications, with the bank instrumenting real time tracking and accuracy improvements for financial control and HR management.
Governance and rollout emphasized customization of workflows to business requirements, with Chief Technology and Information Officer Ismail Farid, Head of Governance Amr Samir, and IT Service Delivery Unit Head Ibrahim Aly Helmy leading implementation and governance changes. The program focused on workflow automation, role based process ownership, and regulatory alignment to improve auditability and control across automated processes.
Outcomes explicitly reported by the bank and OpenText include enhanced operational efficiencies and innovation in IT infrastructure management, reduced errors and improved accuracy in non IT departments, optimized IT operations performance with stricter security controls through OO, and the bank becoming largely paperless through digital documentation in SMAX. OpenText IT Operations Aviator was credited with enabling intelligent service management transformation through a private generative AI virtual agent within the bank's service management stack.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ConsenSys | Legacy | ConsenSys Quorum | Blockchain Platform | Blockchain | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Audio Video and Web Conferencing | Collaboration |
|
2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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IT Service Management | ITSM |
|
2024 | 2024 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Robotic Process Automation | PaaS |
|
2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Database Management | IaaS |
|
2024 | 2024 |
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