Rueil-Malmaison, 92500,
France
FabLife Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by FabLife and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 FabLife employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FabLife has purchased the following applications: Microsoft 365 for Collaboration in 2016, Wix Events for Web Content Management in 2019, Zendesk Incident Management for Incident Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FabLife is running and its propensity to invest more and deepen its relationship with Microsoft , Wix.com , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FabLife revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FabLife intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix Events | Web Content Management | Content Management | n/a | 2019 | 2019 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Incident Management | Incident Management | ITSM | n/a | 2018 | 2018 |
In 2018, FabLife implemented Zendesk Incident Management to centralize customer issue intake and structured response workflows. The Zendesk Incident Management deployment focused on ticketing and request segmentation for a 30-employee professional services firm, covering customer support and quote generation workflows.
Configuration work included ticketing, segmentation of requests, implementation of a conversational agent, development of dashboards, and the ability to send quotes directly from the platform. Email automation responsibilities were handled using Mailchimp / Mandrill, with template creation, HTML5 and CSS3 web integration, browser and responsive compatibility control, definition of sending triggers, and ongoing implementation and monitoring. Public site testing and additional mobile application testing were conducted as part of the rollout.
Integrations linked the company WordPress site into the Zendesk ticketing flows, Hotjar was used for behavioral analysis of site traffic to inform ticket routing and content, and Mailchimp / Mandrill served transactional and campaign email functions. Governance and operational processes emphasized template and trigger management, dashboard monitoring, and iterative testing cycles, with conversational agent rules and request segmentation used to route and prioritize incidents across customer support and commercial teams.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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