Family Action
34 Wharf Road,
London, N1 7GR,
United Kingdom
London, N1 7GR,
United Kingdom
44 20 7254-6251
Non Profit
Family Action Technographics
Family Action Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Family Action and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Family Action employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Family Action has purchased the following applications: Infor SunSystems for ERP Financial in 2013, Zoom for Audio Video and Web Conferencing in 2020, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Family Action is running and its propensity to invest more and deepen its relationship with Infor , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Family Action revenues, which have grown to $49.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Family Action intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Family Action Tech Stack and Enterprise Applications
Family Action ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, Family Action implemented Infor SunSystems as its ERP Financial platform to centralize finance operations and support accurate financial administration. The deployment positioned Infor SunSystems as the primary finance application for accounts payable, expense processing, petty cash control, and corporate card workflows within the charity's finance function.
Configuration and operational use of Infor SunSystems included invoice and expense processing through SUN Systems, reconciliation of petty cash accounts, handling of credit card returns, and the production of monthly credit card statements. Operational coverage focused on the finance and accounts payable teams, with structured reconciliation routines and statement cycles to govern month end card and petty cash controls, and ledger posting workflows to sustain consistent financial administration.
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Family Action Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Family Action implemented Zoom as its Audio Video and Web Conferencing solution and deployed Zoom on its public website to support virtual engagement. Family Action is a United Kingdom based non profit organization with approximately 900 employees, using Zoom to enable remote interactions with beneficiaries and internal teams.
The deployment emphasizes core Zoom capabilities, including meetings, webinars, audio and video conferencing, screen sharing, and session recording, configured to support both scheduled public sessions and internal collaboration. Zoom is used on the website to publish session links and to provide direct access for external stakeholders, while administrative controls manage user roles and meeting settings.
Operational coverage spans client facing services and cross functional internal communication, with website hosted conferencing links enabling beneficiaries and external partners to join sessions without separate portal logins. User provisioning, meeting management, recording retention, and security settings are administered through Zoom platform controls and account administration workflows.
Governance included the establishment of account management policies, meeting security practices, and staff guidance on virtual session conduct and data handling. The implementation positions Zoom as the primary Audio Video and Web Conferencing tool for beneficiary engagement and staff collaboration across the organization.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2016 | 2016 |
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Family Action CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Family Action deployed Zendesk Service on their website to provide constituent support and centralized web enquiry handling. Zendesk Service is being used as the organizations Customer Support platform to capture web-submitted requests, route cases, and maintain a consolidated ticket queue for follow up.
The implementation leveraged core Zendesk Service capabilities including a web-embedded support widget, centralized ticketing workflows, knowledge base authoring, and automation such as routing rules and response macros to standardize handling of common enquiries. Configuration focused on form-driven intake for web requests, ticket categorization and priority handling typical to Customer Support operations, and templates to align agent responses with organisational policies.
Deployment was focused on the Family Action website for direct constituent engagement, converting site interactions into managed tickets consumed by internal support teams. Operational coverage centers on front-line support and client-facing case handlers, consolidating web channels into a single servicing workflow for the charity.
Governance emphasized ticket lifecycle definitions, knowledge content ownership and workflow configuration to support consistent service delivery and case escalation. The narrative links Family Action Zendesk Service Customer Support to web-based constituent helpdesk functions and standard support orchestration practices.
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Donor and Fundraising Management | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Family Action ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Family Action IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Family Action
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Finance | Director | Finance | |
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Chief Fundrasing Officer | CXO | Finance | |
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CEO | CXO | Finance | |
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Head of Digital Systems | Director | IT | |
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Apps Being Evaluated by Family Action Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Family Action IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Family Action digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Family Action Technographics
Family Action is a Non Profit organization based in United Kingdom,
with around 900 employees and annual revenues of $49.0 million.
Family Action operates a diverse technology stack with applications such as
Infor SunSystems, Zoom and Zendesk Service,
covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Support.
Family Action has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Zoom Video Communications and Zendesk.
Family Action recently adopted applications including
Freshservice in 2021, Zoom in 2020 and Workplace by Facebook in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Family Action’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Family Action’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Family Action technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.