Novo Hamburgo, n/a,
Brazil
Fati Ferramentas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fati Ferramentas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 Fati Ferramentas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fati Ferramentas has purchased the following applications: Vocallcenter Platform for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fati Ferramentas is running and its propensity to invest more and deepen its relationship with EOX Tecnologia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fati Ferramentas revenues, which have grown to $43.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fati Ferramentas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EOX Tecnologia | Legacy | Vocallcenter Platform | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Fati Ferramentas deployed the Vocallcenter Platform in a Call Center implementation to reactivate a large inactive customer base and to support telesales and post-sales processes. EOX Tecnologia implemented Vocallcenter telephony integrated with VocallContact CRM to enable targeted outbound campaigns and structured customer outreach for reactivation.
The implementation centered on Vocallcenter Platform telephony capabilities and the VocallContact CRM module, supporting outbound dialing workflows, campaign management, and contact segmentation for prioritized outreach. Configuration emphasized telesales scripts, activity logging, and staged follow-up workflows to convert inactive accounts back to active customers.
Integrations were focused on the telephony to CRM connection, providing screen pop contact context, click to dial integration, and automated activity updates into VocallContact CRM as calls progressed. Operational coverage targeted Fati Ferramentas sales and customer service teams across Brazil, with the deployment used to coordinate reactivation lists and post-sales follow-up according to the vendor case page.
Client reported outcomes included increased monthly customer reactivations and an 18 percent rise in sales as a result of the Vocallcenter Platform deployment, along with a reported reduction in customer inactivity. Governance concentrated on campaign orchestration and CRM-driven workflows to standardize telesales and post-sales processes, with ongoing use of the telephony and VocallContact CRM modules documented by the vendor.
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