Feit Electric
4901 Gregg Road,
Pico Rivera, 90660, CA,
United States
Pico Rivera, 90660, CA,
United States
1 562-463-2852
Manufacturing
Feit Electric Technographics
Feit Electric Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Feit Electric and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 Feit Electric employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Feit Electric has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2020, LiveX AI Platform for Generative AI Platforms in 2024, Zoom Chat (ex Solvvy) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Feit Electric is running and its propensity to invest more and deepen its relationship with Microsoft , LiveX AI , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Feit Electric revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Feit Electric intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Feit Electric Tech Stack and Enterprise Applications
Feit Electric ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Feit Electric implemented Microsoft Dynamics 365 Business Central as its ERP Financial solution. The deployment centralized core financial operations for the Pico Rivera, CA site and positioned Microsoft Dynamics 365 Business Central as the primary system for accounts receivable, billing, and EDI-driven order fulfillment workflows.
The implementation focused on Accounts Receivable, Collections, Credit, and Chargeback processing, with configuration to manage credit memos, chargeback status tracking, return authorizations, returns and shortages, and Advanced Shipping Notice and Proof of Delivery validation. Staff used Microsoft Dynamics 365 Business Central for invoicing, AR Cash Applications and day to day order and inventory management, while financial analysts supplemented transaction-level reporting with Excel using pivot tables and VLOOKUP for balance sheet analysis and aging reports.
Integrations and operational tooling cited in the environment included EDI processing utilities and commerce connectors, specifically Gentran Sterling style EDI flows and CommerceHub connections, plus Power BI for reporting and analytics. The deployment handled a broad set of EDI document types including 810 electronic invoices, 850 purchase orders, 860 purchase order changes, 856 ASN Advance Shipment Notice, 812 AR chargebacks, 820 AR cash applications, 855 purchase order acknowledgements, 870 order status reports, and 875 purchase orders, supporting collaboration with shipping carriers and Accounts Payable teams for chargeback and claims resolution.
Governance centered on standardized EDI intake and AR chargeback workflows, reconciliation of credit memos and liaison processes between Accounts Receivable and Accounts Payable, and documented proof of delivery and claims handling procedures. Specialists in Corporate Billing and Chargeback analysis operated within Microsoft Dynamics 365 Business Central, resolving return authorizations and managing chargeback documentation to maintain invoice accuracy and customer dispute resolution timelines.
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Feit Electric AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveX AI | Legacy | LiveX AI Platform | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Feit Electric deployed LiveX AI Platform on its Feit Electric and LIFX Shopify sites across the United States and Australia. The implementation targeted customer experience and support workflows and used LiveX AI Platform within the Generative AI Platforms category to augment agent tools and self-service channels.
LiveX AI Platform was configured as a Zendesk copilot for agents, delivering automated ticket summaries, smart reply suggestions, and self-resolution automation integrated into agent workflows. The LiveX AI Platform implemented conversational intent recognition and response generation capabilities to surface suggested answers and compose concise ticket summaries for faster handling. Configuration prioritized agent assist functionality so human agents retained final edit and send authority.
The deployment integrated directly with Zendesk for agent-facing interaction and was embedded on Shopify storefronts for Feit Electric and LIFX to support customer-facing self-service. Operational coverage extended across support teams in the United States and Australia, capturing conversation context from web chat and ticket threads.
Governance emphasized acceptance controls for suggested replies and monitoring of model suggestions to maintain response quality, while workflows centralized ticket triage and introduced summary-driven context capture to reduce time spent on historical review. Agents adopted smart replies and summary features to streamline handoffs between frontline and escalation teams, and the implementation set the stage to expand LiveX into phone support for pre-screening and context capture.
The LiveX deployment produced an 87.76% self-resolution rate for customer inquiries and increased agent efficiency through automated summaries and smart replies. Ticket handling was improved by faster context comprehension and response drafting, positioning the LiveX AI Platform to be extended into telephony pre-screening and context capture.
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Feit Electric AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Feit Electric implemented Zoom Chat (ex Solvvy) as a Chatbots and Conversational AI solution on its public website. Zoom Chat (ex Solvvy) is deployed as an embedded web conversational agent to handle customer queries and basic product troubleshooting directly on feit.com.
The implementation leverages core Chatbots and Conversational AI capabilities, including a conversational knowledge base, guided troubleshooting flows, intent classification, automated response templates, and configurable handoff to human agents. Configuration emphasizes session context handling and template driven replies, enabling the bot to route complex issues for agent follow up while resolving routine inquiries automatically.
Operational scope is focused on the corporate website and customer support touchpoints, with ownership aligned to the support organization for content management and model tuning. Governance centers on conversation analytics review, iterative updates to knowledge base content, and operational monitoring of escalation paths to ensure alignment with existing customer service workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Feit Electric Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Feit Electric CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Feit Electric ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Feit Electric IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Feit Electric CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Feit Electric
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Manager - Finance and Analytics | Manager | Finance | |
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Controller | Director | Finance | |
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CEO | CXO | Operations | |
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COO | CXO | Operations | |
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Director Global Sales | Director | Sales | |
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Chief Strategy Officer | CXO | R&D | |
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Apps Being Evaluated by Feit Electric Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Feit Electric IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Feit Electric digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Feit Electric Technographics
Feit Electric is a Manufacturing organization based in United States,
with around 160 employees and annual revenues of $35.0 million.
Feit Electric operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, LiveX AI Platform and Zoom Chat (ex Solvvy),
covering areas like ERP Financial, Generative AI Platforms and Chatbots and Conversational AI.
Feit Electric has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, LiveX AI and Zoom Video Communications.
Feit Electric recently adopted applications including
LiveX AI Platform in 2024, Zendesk Chat in 2022 and WooCommerce in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Feit Electric’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Feit Electric’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Feit Electric technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.