List of Zoom Chat (ex Solvvy) Customers
San Jose, 95113, CA,
United States
Since 2010, our global team of researchers has been studying Zoom Chat (ex Solvvy) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoom Chat (ex Solvvy) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoom Chat (ex Solvvy) for Chatbots and Conversational AI include: HelloFresh, a Germany based Retail organisation with 19595 employees and revenues of $7.61 billion, Twilio, a United States based Professional Services organisation with 5502 employees and revenues of $4.46 billion, iHeartRadio, a United States based Media organisation with 9588 employees and revenues of $3.56 billion, Bill.com, a United States based Professional Services organisation with 2056 employees and revenues of $1.50 billion, Remitly, a United States based Banking and Financial Services organisation with 2200 employees and revenues of $653.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoom Chat (ex Solvvy), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zoom Chat (ex Solvvy) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ActiveHours, Inc | Banking and Financial Services | 230 | $50M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
In 2019, ActiveHours, Inc implemented Zoom Chat (ex Solvvy) from Zoom Video Communications as an on-site conversational assistant on its public website. Zoom Chat (ex Solvvy) was deployed to provide automated customer self-service, conversational FAQ resolution, and intent classification under the Chatbots and Conversational AI category. The deployment is visible on the company website and was scoped to customer-facing interactions rather than internal collaboration functions.
The implementation emphasized modular conversational capabilities, including knowledge base driven response delivery, guided troubleshooting flows, intent classification and entity extraction, and configurable escalation pathways to human agents. Configuration work focused on mapping high-frequency support intents into scripted dialogs and authoring answer content to live in the system’s knowledge repository. Ongoing tuning and training of conversational models were part of the initial setup to improve answer relevance.
Architecturally the solution was delivered as a cloud hosted SaaS chat widget embedded in the web experience, relying on client side snippet installation for front-end rendering and server side conversational processing for intent matching and response selection. Conversation logging and transcript capture were enabled to support iterative content curation and to feed operator workflows. The setup was oriented toward web channel coverage with the possibility to route complex sessions into existing live support workflows.
Governance was implemented through centralized content ownership by customer support and product teams, with defined processes for knowledge base updates, dialog versioning, and escalation handling. Rollout was organized around phased activation of intents and continuous refinement of conversation flows, with operational ownership retained by the customer experience organization.
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Adore Me | Retail | 350 | $45M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2011 | n/a |
In 2011, Adore Me implemented Zoom Chat (ex Solvvy), a Chatbots and Conversational AI application, on its website to support onsite customer engagement and self-service. The deployment used Zoom Video Communications technology to embed a web conversational assistant directly into the ecommerce storefront, linking the application to customer-facing touchpoints.
The implementation emphasized core chatbot capabilities, including knowledge base search, intent classification, guided self-service flows and automated FAQ resolution. Zoom Chat (ex Solvvy) was configured to handle routine transactional and support queries and to route or escalate complex issues to human agents through built-in escalation workflows.
Operational ownership resided with customer support and ecommerce teams, who were responsible for content curation, conversational response governance and iterative training based on conversation logs. Governance focused on maintaining the knowledge base, version control of conversational content and site-level rollout and tuning within the ecommerce domain.
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Aftershokz LLC | Retail | 100 | $21M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Aftershokz LLC implemented Zoom Chat (ex Solvvy) on its public website to provide automated customer interactions. The deployment is categorized under Chatbots and Conversational AI and is positioned to handle routine customer support and product discovery queries for the retail storefront.
Zoom Chat (ex Solvvy) was configured with knowledge base driven response flows, intent classification to route common questions, scripted escalation paths to human agents, and analytics instrumentation to monitor conversational performance. Configuration work emphasized curation of FAQ content and iterative training of the conversational model to improve answer relevance and fallback handling.
The implementation is embedded on the company website and scoped to online customer support and pre purchase assistance, aligning the Chatbots and Conversational AI capability with e commerce touchpoints. Operational ownership is described as centralized to customer support teams who manage content and routing rules, with ongoing updates to conversational transcripts and knowledge assets as part of normal support governance.
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Retail | 10 | $1M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 230 | $25M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2004 | n/a |
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Manufacturing | 12 | $2M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
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Retail | 100 | $50M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 2056 | $1.5B | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2011 | n/a |
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Retail | 100 | $137M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
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Retail | 100 | $10M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
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