Ferdinand Bilstein
Ferdinand Bilstein Technographics
Ferdinand Bilstein Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ferdinand Bilstein and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Ferdinand Bilstein employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ferdinand Bilstein has purchased the following applications: MPM ProcessMining for Process Mining in 2020, PSIglobal for Supply Chain Management in 2023, Zendesk Service for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ferdinand Bilstein is running and its propensity to invest more and deepen its relationship with Mehrwerk , PSI Software AG , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ferdinand Bilstein revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ferdinand Bilstein intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ferdinand Bilstein Tech Stack and Enterprise Applications
Ferdinand Bilstein Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mehrwerk | Legacy | MPM ProcessMining | Process Mining | Analytics and BI | n/a | 2020 | 2020 |
In 2020 Ferdinand Bilstein implemented MPM ProcessMining to extend its Qlik Sense platform and embed Process Mining capabilities directly into existing BI workflows. The deployment used Mehrwerk's MPM ProcessMining application to analyze and model operational flows, with an explicit focus on master data processes and business intelligence consumption.
The implementation was configured to deliver core Process Mining capabilities including automated process analysis, monitoring and modelling. The solution emphasized real-time data processing, intelligent analysis mechanisms, ready-to-use business content, and high-performance visualization to support analytical exploration and root cause identification.
Architecturally the deployment established MPM ProcessMining on top of the companys Qlik Sense platform, reusing Qlik infrastructure and developer resources so business users could consume process insights in a single familiar interface. The configuration preserved transparency of back and front end transformations to enable internal co-innovation and reduce reliance on niche consultants.
Governance and rollout for Ferdinand Bilstein prioritized a simple, fast deployment model, enabling the BI organization to get started quickly. As reported by the head of BI, the implementation generated added value for master data processes in a short time, while maintaining user friendliness and performant visualizations.
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Ferdinand Bilstein SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PSI Software AG | Legacy | PSIglobal | Supply Chain Management | SCM | n/a | 2023 | 2023 |
In 2023, Ferdinand Bilstein implemented PSIglobal as a Supply Chain Management application to model and optimize its multi level European logistics network. The deployment concentrated initially on France and Germany and aimed to increase transparency and improve sustainability and service across transport and distribution operations.
PSIglobal was configured to leverage network routing and location optimization capabilities, supporting scenario modeling of transport flows and enabling comparative evaluation of routing and site options. The implementation used optimization engines and model-driven scenario analysis to refine route structures and to assess location decisions across multiple echelons of the distribution footprint.
Operational scope focused on logistics and supply chain planning teams and distribution site planners in the targeted regions, translating model outputs into route plans and location strategies. PSIglobal was positioned to inform operational planning, inventory movement considerations, and distribution scheduling as part of regional logistics decision making.
Governance emphasized iterative model validation and the integration of scenario results into established planning workflows to ensure outputs were actionable for planners. The engagement explicitly aimed to increase transparency and improve sustainability and service, using PSIglobal to provide a single system of record for network modeling and optimization.
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Ferdinand Bilstein CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Ferdinand Bilstein deployed Zendesk Service for Customer Support. The implementation places Zendesk Service on bilsteingroup.com to capture customer inquiries and service requests directly from web channels, establishing the application as the primary Customer Support tool for customer service and aftersales support functions. The deployment is configured to support web-driven contact capture and centralized ticket management for the companys support organization.
Functional configuration emphasizes core Customer Support workflows, including case creation and lifecycle tracking, email ticketing, and web widget based contact flows, with triage and assignment rules aligned to support team roles. Zendesk Service is used to instrument ticket routing, ownership, and escalation workflows consistent with automotive aftermarket service operations, and to provide a single source of customer interaction records for support agents. The implementation reflects an application-centric approach to incident intake and resolution, with configuration tailored to Ferdinand Bilsteins service operations.
Integration scope is explicitly the corporate website where Zendesk Service captures inbound customer requests and routes them into the support queue for handling by customer service teams. Operational coverage centers on customer service and aftersales functions within the company, using the Zendesk Service application to standardize contact capture and interaction tracking. Governance focuses on ticket lifecycle controls and operational workflows implemented in the application to ensure consistent handling of customer inquiries.
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ferdinand Bilstein IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ferdinand Bilstein
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Care Team Manager (CE) | Manager | Customer Service | |
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Team Leader Customer Care Operations | Manager | Customer Service | |
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Divisional Marketing Director | Director | Marketing | |
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Divisional Customer Care Director | Director | Customer Service | |
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Apps Being Evaluated by Ferdinand Bilstein Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ferdinand Bilstein IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ferdinand Bilstein digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ferdinand Bilstein Technographics
Ferdinand Bilstein is a Automotive organization based in Germany,
with around 2600 employees and annual revenues of $300.0 million.
Ferdinand Bilstein operates a diverse technology stack with applications such as
MPM ProcessMining, PSIglobal and Zendesk Service,
covering areas like Process Mining, Supply Chain Management and Customer Support.
Ferdinand Bilstein has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mehrwerk, PSI Software AG and Zendesk.
Ferdinand Bilstein recently adopted applications including
PSIglobal in 2023, Intuit Mailchimp in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ferdinand Bilstein’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ferdinand Bilstein’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ferdinand Bilstein technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.