Roma, 187,
Italy
Ferrovie dello Stato Italiane Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ferrovie dello Stato Italiane and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 582 Ferrovie dello Stato Italiane employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ferrovie dello Stato Italiane has purchased the following applications: IBM Watson Tone Analyzer for Speech Recognition AI in 2019, Microsoft Power BI for Analytics and BI in 2022, Microsoft Teams for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ferrovie dello Stato Italiane is running and its propensity to invest more and deepen its relationship with IBM , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ferrovie dello Stato Italiane revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ferrovie dello Stato Italiane intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Watson Tone Analyzer | Speech Recognition AI | AI-Powered Application | Ibm | 2019 | 2019 |
In 2019, Ferrovie dello Stato Italiane worked with IBM Services to build a Watson based virtual assistant that incorporates IBM Watson Tone Analyzer as a core component of a Speech Recognition AI solution. The announcement in June 2019 linked the deployment directly to passenger customer service and digital travel assistance use cases across Italy.
The implementation combined IBM Watson Assistant, Natural Language Understanding, a Classifier module and IBM Watson Tone Analyzer to handle intent detection, query classification and emotional tone analysis within conversational flows. IBM Watson Tone Analyzer was used to surface conversational sentiment and adjust response strategies, while the Classifier and NLU components managed routing and intent resolution.
IBM Services acted as the implementation partner delivering the composite conversational architecture and integrating the assistant into customer service channels that support travellers. Operational coverage targeted passenger customer service operations and digital travel assistance teams, providing a continuous front line for requests and inquiries.
Governance was established as a collaboration between Ferrovie dello Stato Italiane and IBM Services, with a rollout objective to provide 24/7 personalized support and faster responses to travellers. The collaboration aimed to improve overall customer experience metrics through the Speech Recognition AI implementation without specifying quantifiable outcomes.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Teams | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2025 | 2025 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2022 | 2022 |
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Extract, Transform, and Load (ETL) | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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