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Michelin, an e2open customer evaluated Oracle Transportation Management

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Ferrovie dello Stato Italiane Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IBM Legacy IBM Watson Tone Analyzer Speech Recognition AI AI-Powered Application Ibm 2019 2019
In 2019, Ferrovie dello Stato Italiane worked with IBM Services to build a Watson based virtual assistant that incorporates IBM Watson Tone Analyzer as a core component of a Speech Recognition AI solution. The announcement in June 2019 linked the deployment directly to passenger customer service and digital travel assistance use cases across Italy. The implementation combined IBM Watson Assistant, Natural Language Understanding, a Classifier module and IBM Watson Tone Analyzer to handle intent detection, query classification and emotional tone analysis within conversational flows. IBM Watson Tone Analyzer was used to surface conversational sentiment and adjust response strategies, while the Classifier and NLU components managed routing and intent resolution. IBM Services acted as the implementation partner delivering the composite conversational architecture and integrating the assistant into customer service channels that support travellers. Operational coverage targeted passenger customer service operations and digital travel assistance teams, providing a continuous front line for requests and inquiries. Governance was established as a collaboration between Ferrovie dello Stato Italiane and IBM Services, with a rollout objective to provide 24/7 personalized support and faster responses to travellers. The collaboration aimed to improve overall customer experience metrics through the Speech Recognition AI implementation without specifying quantifiable outcomes.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Power BI Analytics and BI Analytics and BI n/a 2022 2022
Data Warehouse Analytics and BI 2022 2022
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Teams Audio Video and Web Conferencing Collaboration n/a 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Asset Management Content Management 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2022 2022
Data Management Platform CRM 2022 2022
Marketing Analytics CRM 2020 2020
Marketing Automation CRM 2018 2018
Tag Management CRM 2022 2022
Tag Management CRM 2022 2022
Tag Management CRM 2022 2022
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EPM EPM 2025 2025
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2022 2022
Governance, Risk and Compliance TRM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
API Management PaaS 2022 2022
Extract, Transform, and Load (ETL) PaaS 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2018 2018
IT Decision Makers and Key Stakeholders at Ferrovie dello Stato Italiane
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Ferrovie dello Stato Italiane Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Ferrovie dello Stato Italiane Technographics

Ferrovie dello Stato Italiane is a Transportation organization based in Italy, with around 582 employees and annual revenues of $180.0 million.

Ferrovie dello Stato Italiane operates a diverse technology stack with applications such as IBM Watson Tone Analyzer, Microsoft Power BI and Microsoft Teams, covering areas like Speech Recognition AI, Analytics and BI and Audio Video and Web Conferencing.

Ferrovie dello Stato Italiane has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as IBM and Microsoft.

Ferrovie dello Stato Italiane recently adopted applications including Oracle Cloud EPM in 2025, Microsoft Power BI in 2022 and Microsoft Azure Synapse Analytics in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Ferrovie dello Stato Italiane’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Ferrovie dello Stato Italiane’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Ferrovie dello Stato Italiane technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.