Fidelity Bank
Ridge Tower, 10 Ambassadorial Enclave, West Ridge,
Accra, PMB CT4,
Ghana
Accra, PMB CT4,
Ghana
233 30 221 4490
Banking and Financial Services
Fidelity Bank Technographics
Fidelity Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fidelity Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Fidelity Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fidelity Bank has purchased the following applications: IBM AS/400 for ERP Financial in 2014, UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2018, Oracle Flexcube for Core Banking in 2006 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fidelity Bank is running and its propensity to invest more and deepen its relationship with IBM , Emburse , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fidelity Bank revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fidelity Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fidelity Bank Tech Stack and Enterprise Applications
Fidelity Bank ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM AS/400 | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Fidelity Bank implemented IBM AS/400 as its ERP Financial platform across its Ghana operations, establishing the AS/400 environment as the primary system for central finance and back-office processing at the 3,000 employee bank. The IBM AS/400 deployment focused on stabilizing transactional processing and batch workflows typical of an ERP Financial implementation, hosted within the bank’s datacenter architecture and integrated into daily finance operations.
Configuration and functional scope emphasized core ERP Financial capabilities common in banking finance, including general ledger, accounts payable, accounts receivable, treasury accounting, and financial reporting. The implementation included system administration practices for the AS/400 environment, job scheduling and routine backup procedures, and alignment with PC and network based applications used by finance teams.
Operational governance concentrated on end user assistance and operational support, with defined responsibilities for administrative support, technical support, training and documentation for most PC, network, and AS/400 based applications. The support model covered user provisioning, operational runbook maintenance, and training curricula to enable finance, back-office and branch teams across Ghana to operate the IBM AS/400 ERP Financial environment effectively.
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Fidelity Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2018 | 2018 |
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Fidelity Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006, Fidelity Bank implemented Oracle Flexcube as its Core Banking platform. Fidelity Bank is a domestic universal bank in Ghana and has remained on Oracle's client list since its inception, and it later extended its contract with Oracle Financial Services Software to deepen its commitment to Flexcube core and adjacent capabilities.
The Oracle Flexcube deployment at Fidelity Bank encompasses core deposit and account management, digital channels, payments processing, corporate lending, credit facilities process management, enterprise limits, and collateral management solutions. Functional workflows implemented include customer onboarding through the account lifecycle, loan origination and servicing, limits enforcement and monitoring, collateral tracking, and payments clearing tied to digital channel access.
Integrations specified in the contract center on connecting Flexcube to digital channels and payments networks, enabling front-to-back processing across retail and corporate banking operations. The implementation supports business functions including retail banking, corporate lending, payments operations, credit facilities administration, and enterprise risk limit control within Fidelity Bank’s Ghana operations.
Governance reflects a consolidated program relationship with Oracle Financial Services Software and a multi-module rollout strategy focused on maintaining a unified Core Banking foundation. Oracle Flexcube is positioned as the central system of record for deposits, lending, collateral, limits and digital channel interfacing under ongoing vendor support.
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Core Banking | ERP Services and Operations |
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2014 | 2014 |
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Digital Banking | ERP Services and Operations |
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2022 | 2022 |
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Digital Banking | ERP Services and Operations |
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2023 | 2024 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Fidelity Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Fidelity Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Fidelity Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Fidelity Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2018 | 2018 |
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Fidelity Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Fidelity Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trading Platform | Investment Management |
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2018 | 2018 |
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Fidelity Bank PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Fidelity Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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Fidelity Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Fidelity Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Fidelity Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Fidelity Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Fidelity Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fidelity Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fidelity Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Fidelity Bank Technographics
Fidelity Bank is a Banking and Financial Services organization based in Ghana,
with around 3000 employees and annual revenues of $600.0 million.
Fidelity Bank operates a diverse technology stack with applications such as
IBM AS/400, UKG Pro Recruiting (ex UltiPro Recruiting) and Oracle Flexcube,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Core Banking.
Fidelity Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, UKG and Oracle.
Fidelity Bank recently adopted applications including
Q2 Software Helix in 2023, Microsoft Entra ID (formerly Azure Active Directory) in 2023 and Q2 Digital Banking Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fidelity Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fidelity Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fidelity Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.