Belgrade, 11118,
Serbia
Filip Travel Serbia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Filip Travel Serbia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 68 Filip Travel Serbia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Filip Travel Serbia has purchased the following applications: Saga NFG Selecta CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Filip Travel Serbia is running and its propensity to invest more and deepen its relationship with Saga NFG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Filip Travel Serbia revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Filip Travel Serbia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Saga NFG | Legacy | Saga NFG Selecta CRM | CRM | CRM | Saga NFG | 2020 | 2020 | In 2020, Filip Travel Serbia implemented Saga NFG Selecta CRM as its core CRM to centralize customer records and enable campaign management across sales and customer service. The deployment of Saga NFG Selecta CRM targeted contact-center integration and campaign orchestration, aligning CRM capabilities with the operator's booking and post-sale engagement processes in Serbia. The implementation configured functional modules for contact management, campaign management, and automated cross-channel campaign orchestration, and it enabled improved customer segmentation and sales efficiency. Contact-center integration was implemented to shorten call handling time and to connect voice interactions with CRM customer records, supporting routed interactions and campaign-triggered outreach workflows. Saga New Frontier Group served as the implementer and the project is documented in the vendor case study on the Selecta CRM site. Operational scope focused on the contact center and sales functions within Filip Travel Serbia, and governance centered on vendor-led implementation and configuration of campaign and contact-center workflows to standardize segmentation and outreach processes. |
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