Fintonic
Calle Orense 12, oficina 1, 1ª planta,
Madrid, 28020,
Spain
Madrid, 28020,
Spain
34 911-92-03-30
Banking and Financial Services
Fintonic Technographics
Fintonic Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fintonic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Fintonic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fintonic has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2013, Cloudera Arcadia Enterprise for Analytics and BI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fintonic is running and its propensity to invest more and deepen its relationship with Zendesk , Cloudera , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fintonic revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fintonic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fintonic Tech Stack and Enterprise Applications
Fintonic AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Fintonic deployed Zendesk Chat on its website to provide real-time customer messaging. Zendesk Chat is implemented as part of Fintonic's Chatbots and Conversational AI tooling to support online customer service and inquiry handling.
The implementation centers on the Zendesk Chat web chat widget and the web-based agent console, delivering real-time messaging, canned responses, visitor monitoring, and chat transcript capture. Configuration work focused on chat routing rules and agent presence management, aligned with typical Chatbots and Conversational AI functional workflows to prioritize live support coverage during business hours.
Operational coverage is concentrated in Fintonic's customer support organization in Spain, where the application handles inbound digital conversations from the corporate website. The deployment sits on the public-facing site and is used by support agents to triage customer requests, maintain conversation history, and escalate issues through internal support processes.
Governance emphasizes standardized response templates, agent shift coordination, and transcript retention for service consistency, reflecting routine process changes associated with embedding a website chat channel. Zendesk Chat is referenced directly as the application platform within the Chatbots and Conversational AI category for Fintonic's customer-facing messaging capabilities.
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Fintonic Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudera | Legacy | Cloudera Arcadia Enterprise | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, Fintonic implemented Cloudera Arcadia Enterprise to support its big data architecture management. The implementation targeted Analytics and BI workflows, centralizing interactive visualization and SQL-on-Hadoop exploration for data teams. The deployment was based on a Cloudera distribution running on AWS EC2 instances with CentOS.
Cloudera Arcadia Enterprise operated alongside core platform components HDFS, YARN, Spark, Impala, Hive, Zookeeper, Kafka, HUE, and Trifacta, enabling a pipeline that combined batch storage, distributed compute, streaming ingestion and visual analytics. Arcadia provided interactive dashboarding and fast SQL query integration with Impala and Hive, while Spark and Trifacta supported ETL and data preparation flows. Operational scope emphasized data engineering and analytics functions, with architecture management focused on cluster services and resource orchestration. Governance centered on platform-level control of compute and storage components, and standardized analytics workflows were enforced through the shared Cloudera toolset.
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Fintonic Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Fintonic implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform, establishing a cloud-first productivity standard for the company. The deployment positioned Google Workspace (Formerly Google G-Suite) as the primary suite for email, calendaring, and document collaboration across the organization.
The implementation leveraged core Collaboration capabilities including Gmail for corporate email, Google Calendar for scheduling, Google Drive and Shared Drives for centralized file storage, and Google Docs, Sheets, and Slides for real-time coauthoring. Google Meet was provisioned for virtual meetings and collaboration sessions, and Google Groups was used to manage team distribution lists and shared communication channels.
The rollout covered company-wide operational use across Fintonic’s corporate functions, with the presence of Google Workspace visible on their public website. Administrative configuration emphasized domain-based email routing and team-level shared drive organization to support product, engineering, operations, and business teams.
Governance relied on centralized administration through the Google Workspace admin console, with account provisioning, role-based access controls, and data management settings configured to align with corporate collaboration policies. User onboarding workflows and administrative controls were implemented to standardize access and retention practices under the Collaboration deployment.
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Fintonic CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Fintonic PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Fintonic IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Fintonic
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fintonic Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fintonic IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fintonic digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Fintonic Technographics
Fintonic is a Banking and Financial Services organization based in Spain,
with around 200 employees and annual revenues of $20.0 million.
Fintonic operates a diverse technology stack with applications such as
Zendesk Chat, Cloudera Arcadia Enterprise and Google Workspace (Formerly Google G-Suite),
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
Fintonic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Cloudera and Google.
Fintonic recently adopted applications including
Zendesk Service in 2020, Amplitude Behavioral Analytics Platform in 2020 and Cloudera Arcadia Enterprise in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fintonic’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fintonic’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fintonic technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.