Fire and Rescue NSW
1 Amarina Ave, Greenacre,
Sydney, 2190, NSW,
Australia
Sydney, 2190, NSW,
Australia
61 2 9265-2999
Government
Fire and Rescue NSW Technographics
Fire and Rescue NSW Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fire and Rescue NSW and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7265 Fire and Rescue NSW employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fire and Rescue NSW has purchased the following applications: Dataline Acounts Payable for AP Automation in 2017, PageUp ATS for Applicant Tracking System in 2023, SAP Enterprise Asset Management for Enterprise Asset Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fire and Rescue NSW is running and its propensity to invest more and deepen its relationship with Dataline , SAP , Smartbill or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fire and Rescue NSW revenues, which have grown to $656.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fire and Rescue NSW intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fire and Rescue NSW Tech Stack and Enterprise Applications
Fire and Rescue NSW ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dataline | Legacy | Dataline Acounts Payable | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, Fire and Rescue NSW implemented Dataline Acounts Payable as an AP Automation solution to centralize invoice processing for its NSW operations, including the Greenacre site. The initial deployment supported accounts payable staff responsible for managing up to 100 invoices per day and established a consistent intake and processing queue.
Dataline Acounts Payable was configured to support invoice capture and validation, purchase order matching, coding and ledger postings, vendor statement reconciliation, and dispute resolution workflows. Configuration emphasized automated matching and exception routing, GL coding controls, and maintenance of the billing system to ensure accurate postings and audit readiness.
The implementation integrated Dataline Acounts Payable with SAP for purchase order matching and general ledger interfacing as part of end to end AP processing, enabling exchange of invoice, PO, and posting data between the two systems. Operational scope included the accounts payable function across NSW Fire and Rescue sites, handling vendor correspondence, monthly supplier reconciliations, and support for internal and external audit preparations.
Governance and role definitions were formalized around AP responsibilities, including matching invoices to purchase orders, making adjustments and postings, monthly reconciliations, verifying and resolving billing discrepancies, and investigating vendor queries. Process documentation and workflow routing captured invoice review standards, coding rules, audit facilitation including no-fault internal and external audits, and day to day management of AP communications.
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AP Automation | ERP |
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2017 | 2017 |
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AP Automation | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2015 | 2016 |
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ERP Financial | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2014 | 2014 |
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Fire and Rescue NSW HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2023 | 2023 |
In 2023, Fire and Rescue NSW deployed PageUp ATS as its Applicant Tracking System to capture and manage candidate applications directly through its public careers portal. The PageUp ATS implementation centralizes job posting and application intake for Fire and Rescue NSW and supports the recruitment and hiring business function for the agency's human resources teams. The deployment is surfaced on the agency website, enabling public-facing application forms and online candidate submission tied to active role requisitions.
The PageUp ATS configuration uses standard Applicant Tracking System capabilities including job requisition management, online application intake, candidate status workflows, screening orchestration, interview scheduling, and offer tracking. Operational coverage focuses on HR recruiting teams and hiring managers within Fire and Rescue NSW, with governance applied through role based access controls and standardized recruitment workflows to ensure consistent candidate progression. Integrations are confined to the embedded public website application flow as documented, no additional system integrations were specified.
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Core HR | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2012 | 2012 |
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Employee Engagement | HCM |
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2020 | 2020 |
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Employee Self Service | HCM |
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2012 | 2012 |
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Learning and Development | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2012 | 2012 |
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Fire and Rescue NSW ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, Fire and Rescue NSW implemented SAP Enterprise Asset Management to centralize Enterprise Asset Management across operational, finance and HR functions. The deployment was positioned as the agencywide asset management backbone to manage vehicles, properties and life critical equipment, and to provide a single platform for maintenance planning and asset lifecycle management.
SAP Enterprise Asset Management was delivered on an SAP HANA ERP foundation and included configuration of asset master data, maintenance planning and scheduling, work order management, and property and fleet management capabilities. The program also leveraged SAP UI5 and mobile first applications to enable field-enabled maintenance and real time equipment tracking, supporting mobile workflows for responders and technicians.
The implementation underpinned business functions across Fire and Rescue NSW, the Rural Fire Service and the State Emergency Service, supporting approximately 100,000 volunteers and staff across 3,000 locations and managing 9,000 vehicles, 3,000 properties and 400,000 pieces of life critical equipment. The platform and practice were subsequently adopted to support the NSW Attorney General and the Ministry for Police and Emergency Services, reflecting crossagency operational coverage and reuse.
Program governance included the creation of an Emergency Services SAP practice that scaled from a handful of resources to over 50 resources and an expanded OPEX budget. Financial and operational process reengineering accompanied the rollout, including redesigned budgeting, planning and forecasting processes that reduced the financial month close period from seven days to two, and operational workflow changes that reduced time to deploy International Urban Search and Rescue teams from over 24 hours to two hours.
Outcomes explicitly reported from the SAP Enterprise Asset Management program included secured capital investment of $18 million for Enterprise Asset Management Planning ERP workstreams, documented cost benefits in excess of $5 million per annum, and sustained system availability with 99.9853% uptime of the critical state system. The implementation also delivered the first SAP HANA ERP deployment in the Asia Pacific region, enabling the delivery of advanced mobile applications for field operations.
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Travel Management | ERP Services and Operations |
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2014 | 2014 |
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Fire and Rescue NSW Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Fire and Rescue NSW CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Fire and Rescue NSW EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Fire and Rescue NSW ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Fire and Rescue NSW PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2014 | 2014 |
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Geographic Information System | PLM and Engineering |
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2022 | 2022 |
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Fire and Rescue NSW Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Fire and Rescue NSW
| First Name | Last Name | Title | Function | Department | Phone | |
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Commissioner, CEO | CXO | Operations | |
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Executive Director IT (CIO) | CXO | IT | |
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Executive Director Finance/CFO | CXO | Finance | |
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Executive Director of People and Culture | Director | HR | |
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Procurement Officer | Non Manager | Procurement | |
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Director, Financial Operations | Director | Finance | |
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ICT Finance Business Partner | Director | Finance | |
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Accounts Payable Officer (Financial Operations) | Non Manager | Finance | |
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Senior Accounts Payable Officer | Non Manager | finance | |
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Payroll Team Leader | Manager | HR | |
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Manager IT Services | Manager | IT | |
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Workers Compensation Officer | Director | HR | |
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Manager Organisational Change and Development | Manager | HR | |
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Manager Workforce Planning & Analytics | Manager | HR | |
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Payroll Manager | Manager | HR | |
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Service Delivery & Improvement Partner - Payroll | Manager | HR | |
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Apps Being Evaluated by Fire and Rescue NSW Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fire and Rescue NSW IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fire and Rescue NSW digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Fire and Rescue NSW Technographics
Fire and Rescue NSW is a Government organization based in Australia,
with around 7265 employees and annual revenues of $656.0 million.
Fire and Rescue NSW operates a diverse technology stack with applications such as
Dataline Acounts Payable, PageUp ATS and SAP Enterprise Asset Management,
covering areas like AP Automation, Applicant Tracking System and Enterprise Asset Management.
Fire and Rescue NSW has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Dataline, PageUp and SAP.
Fire and Rescue NSW recently adopted applications including
PageUp ATS in 2023, Pix4Dreact in 2022 and Ipsos Employee Survey in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fire and Rescue NSW’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fire and Rescue NSW’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fire and Rescue NSW technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.