First United Corporation
19 South Second Street,
Oakland, 21550-0009, MD,
United States
Oakland, 21550-0009, MD,
United States
1 857-259-3860
Banking and Financial Services
First United Corporation Technographics
First United Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First United Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 273 First United Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First United Corporation has purchased the following applications: Microsoft 365 for Collaboration in 2016, 8x8 Contact Center for Call Center in 2023, New Relic APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First United Corporation is running and its propensity to invest more and deepen its relationship with Microsoft , 8x8, Inc. , Creatio Platform or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First United Corporation revenues, which have grown to $72.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First United Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First United Corporation Tech Stack and Enterprise Applications
First United Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, First United Corporation implemented Microsoft 365. The Microsoft 365 deployment serves as the bank's primary Collaboration platform and is used on their website to provide cloud email, document collaboration, and team communication for employees across the organization.
The Microsoft 365 application is aligned to business functions including internal communications, knowledge sharing, and collaborative document workflows. The deployment surfaces standard Collaboration capabilities such as shared mailboxes, cloud document libraries, and presence-aware messaging to support internal collaboration and day to day cooperative work among staff.
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First United Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2023 | 2023 |
In 2023 First United Corporation deployed 8x8 Contact Center on its website. The 8x8 Contact Center implementation is part of the Call Center category and is embedded to capture web-originated voice and digital contact requests from retail banking customers.
The deployment aligns with a browser-embedded contact center architecture, routing incoming web sessions to centralized agent consoles and web-based softphones. Functional capabilities implemented include inbound call routing, queuing, agent desktop controls, and session handoff between web channel and telephony, consistent with typical Call Center workflows. The implementation provides a web touchpoint for customer service and contact handling on the corporate website.
Operational scope is focused on customer service and contact center operations within the bank, supporting channel consolidation for web-originated inquiries. Governance and process changes center on workforce orchestration, web security controls, and adherence to banking communications policies to manage customer interactions through the 8x8 Contact Center solution.
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Customer Support | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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First United Corporation ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, First United Corporation deployed New Relic APM for Application Performance Management on its public website. First United Corporation uses New Relic APM for Application Performance Management to monitor its website and online banking customer experience, aligning application observability with web operations and IT operations.
The New Relic APM implementation was instrumented at the application tier to capture transaction tracing, real user monitoring, error analytics, response time and throughput metrics, together with application-level dashboards and alerting. Configuration work focused on mapping key business transactions, enabling distributed tracing of slow traces and exceptions, and surfacing service-level metrics in dashboard and alert workflows.
Operational ownership sits with the bank IT operations and web support teams in the United States, with monitoring feeds used for incident triage and application performance troubleshooting. Governance centered on instrumentation standards, alert threshold configuration and dashboard-driven operational review cycles to maintain website performance using New Relic APM.
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First United Corporation TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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First United Corporation PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2016 | 2016 |
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First United Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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First United Corporation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at First United Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by First United Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First United Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First United Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD First United Corporation Technographics
First United Corporation is a Banking and Financial Services organization based in United States,
with around 273 employees and annual revenues of $72.7 million.
First United Corporation operates a diverse technology stack with applications such as
Microsoft 365, 8x8 Contact Center and New Relic APM,
covering areas like Collaboration, Call Center and Application Performance Management.
First United Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, 8x8, Inc. and New Relic.
First United Corporation recently adopted applications including
Creatio Service Management Platform in 2024, nCino Integration Gateway (formerly Glyue by Sandbox Banking) in 2024 and 8x8 Contact Center in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First United Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First United Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First United Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.