FirstComm
3340 West Market Street,
Akron, 44333, OH,
United States
Akron, 44333, OH,
United States
1 800-860-1261
Communications
FirstComm Technographics
FirstComm Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstComm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 FirstComm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstComm has purchased the following applications: IDI Billing CostGuard for OSS/BSS in 2016, Microsoft 365 for Collaboration in 2017, Zoominfo Platform for Account Based Marketing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstComm is running and its propensity to invest more and deepen its relationship with IDI Billing Solutions , Microsoft , Zoominfo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstComm revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstComm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstComm Tech Stack and Enterprise Applications
FirstComm ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IDI Billing Solutions | Legacy | IDI Billing CostGuard | OSS/BSS | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016 FirstComm implemented IDI Billing CostGuard, deploying the IDI Billing CostGuard cloud-architected billing, workflow, tax and OSS service under a long-term contract. The implementation is categorized as OSS/BSS and targeted FirstComm's commercial billing and order management operations.
The deployment configured core modules for recurring and usage billing, order management integration, workflow orchestration and tax computation, with IDI Billing CostGuard providing invoice generation and billing rating capabilities aligned with telecom BSS functionality. The solution was delivered via IDI's cloud-service architecture to centralize transaction processing and automate complex telecom billing workflows.
Selection followed a lengthy due diligence process and total cost of ownership analysis, and was triggered by FirstComm's acquisition of Comcast's CIMCO unit, which had migrated to IDI's CostGuard cloud-service in 2012, giving FirstComm direct visibility into live operations. Operational scope included support for FirstComm's network footprint of more than 600 on-net wire centers and its customer base exceeding 35,000, affecting finance, billing operations, order management and customer service functions.
Governance for the program was contractual and strategic, executed under a long-term services agreement with IDI Billing Solutions and informed by vendor bench expertise cited by FirstComm leadership, with rollout planning emphasizing automation of transaction complexity and standardization of billing workflows. The deployment positioned IDI Billing CostGuard to address ongoing billing, tax and OSS requirements while enabling FirstComm to focus on customer facing initiatives and marketing efforts.
FirstComm and IDI characterized the engagement as a multi year partnership intended to increase operational efficiencies and capitalize on market opportunities, with IDI committing OSS and billing automation capabilities to support FirstComm's growth and marketing initiatives. No explicit cost, ROI or phased rollout metrics were disclosed.
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FirstComm Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, FirstComm implemented Microsoft 365 for Collaboration. FirstComm deployed Microsoft 365 to provide cloud-hosted Collaboration capabilities for its 100-employee communications organization, centralizing email, document collaboration, and real-time team communication.
The deployment is presented as a single Microsoft 365 tenant provisioning core modules such as Exchange Online for mail, SharePoint Online for intranet and document libraries, and Microsoft Teams for synchronous collaboration, with identity and access controls used to manage user provisioning and permissions. Governance and operational processes were defined to align administrative roles, mailbox and file access policies, and content sharing controls, supporting routine collaboration workflows across internal teams.
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FirstComm CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2022 | 2022 |
In 2022, FirstComm deployed Zoominfo Platform to support Account Based Marketing. The Zoominfo Platform is implemented on their website to capture site-based signals and enable account identification and contact enrichment for marketing and sales teams.
The implementation emphasizes Account Based Marketing capabilities typical for the category, including firmographic enrichment, intent signal capture, and account-level audience segmentation, mapped to marketing and demand generation workflows. Operational scope is concentrated on marketing and sales functions, with governance focused on data hygiene and segmentation workflows to maintain account accuracy and consistent targeting rules across campaigns, positioning the FirstComm Zoominfo Platform Account Based Marketing relationship as a website-forward ABM deployment that supports account identification, enrichment, and targeted engagement processes.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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FirstComm PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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FirstComm IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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FirstComm CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at FirstComm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FirstComm Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstComm IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstComm digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD FirstComm Technographics
FirstComm is a Communications organization based in United States,
with around 100 employees and annual revenues of $50.0 million.
FirstComm operates a diverse technology stack with applications such as
IDI Billing CostGuard, Microsoft 365 and Zoominfo Platform,
covering areas like OSS/BSS, Collaboration and Account Based Marketing.
FirstComm has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IDI Billing Solutions, Microsoft and Zoominfo.
FirstComm recently adopted applications including
Zoominfo Platform in 2022, Mouseflow in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstComm’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstComm’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstComm technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.