FirstService
1255 Bay Street Suite 600,
Toronto, M5R 2A9, ON,
Canada
Toronto, M5R 2A9, ON,
Canada
1 416-960-9566
Construction and Real Estate
FirstService Technographics
FirstService Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstService and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 27000 FirstService employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstService has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2014, Yardi Voyager for Real Estate Property Management in 2007, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstService is running and its propensity to invest more and deepen its relationship with Intuit , Yardi , RealPage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstService revenues, which have grown to $3.75 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstService intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstService Tech Stack and Enterprise Applications
FirstService ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, FirstService implemented Intuit Quickbooks Enterprise within its ERP Financial landscape to support corporate accounting workflows and monthly close activities. The deployment centered on using Intuit Quickbooks Enterprise for transactional accounting and monthly bank reconciliations, with the application positioned as the primary ledger and reconciliation tool for subsidiaries across North America.
Intuit Quickbooks Enterprise was used directly to reconcile monthly bank statements and to manage accounting entries, while Excel workbooks and pivot tables were heavily employed to organize large volumes of financial data and to prepare interest and quarterly reporting packages. Functional capabilities exercised during the implementation included bank reconciliation, financial reporting preparation, and the creation of standardized Excel reporting templates to streamline monthly interest packages for subsidiaries.
The implementation environment included a co-developed SharePoint pilot reporting database, created with the Financial Systems Manager to aid the software transition from Lotus Notes to SharePoint, and to centralize reporting artifacts. Regulatory and compliance workflows were supported by Excel-based templates used to complete quarterly filings with Statistics Canada and the US Bureau of Economic Analysis, and by administrative processes for SOX related insider reports and whistleblower filings managed in coordination with the IT Manager.
Operational ownership resided with corporate accounting and the Corporate Controller, who received support preparing quarterly reports and reconciling subsidiary accounts. Governance and process changes focused on standardizing templates and reporting rhythms for monthly and quarterly periods, and on coordinating the technical transition to SharePoint for consolidated financial reporting and document management.
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FirstService ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yardi | Legacy | Yardi Voyager | Real Estate Property Management | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007, FirstService implemented Yardi Voyager to manage property accounting and payment workflows across its condominium management operations. Yardi Voyager was deployed as the primary Real Estate Property Management application to administer the full payment cycle for more than twenty large volume condominium corporations.
Configuration centered on accounts payable and payment processing capabilities within Yardi Voyager and associated Voyager accounting systems, supporting invoice coding, charge backs, input of supplier invoices, and scheduled monthly and bi-weekly cheque runs. The environment also supported accounts payable reconciliation entries and routine vendor statement reconciliation, while staff maintained complementary project payment sheets and monthly utility consumption reports using Excel Vlookup and Pivot tables as part of operational procedures.
Operational coverage included close coordination with property managers, board approval workflows, and extensive liaison with internal and external parties to resolve billing and authorization issues expeditiously. FirstService used Yardi Voyager to connect accounts payable functions with property administration activities, ensuring pre-authorized payments and utility consumption records were updated in a timely manner across the managed portfolio.
Governance and process controls were established to require approved invoices, board approvals, and signed cheques before payment runs, and the implementation included formal onboarding, training, and mentoring of new staff to enforce consistent procedural execution. The system operated across accounts payable and property management teams to institutionalize workflow and authorization controls within the Real Estate Property Management environment.
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Real Estate Property Management | ERP Services and Operations |
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2014 | 2014 |
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FirstService Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, FirstService implemented Cisco Webex Meetings as its cloud-hosted conferencing platform. FirstService uses Cisco Webex Meetings on their website to provide Audio Video and Web Conferencing capabilities supporting corporate communications and client-facing engagement.
Deployment is centered on a SaaS instance of Cisco Webex Meetings embedded on FirstService's website to streamline meeting access, scheduling and browser-based video collaboration. Functional capabilities noted in the implementation include video conferencing, screen sharing, meeting recording and meeting controls, with administration consolidated through the Webex administration console to manage user roles and meeting policies. The implementation supports distributed internal teams and client interactions across FirstService business functions, with configuration focused on meeting orchestration, access management and content capture workflows.
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FirstService CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at FirstService
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director, IT and Business Support Services | Director | IT | |
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President & Chief Executive Officer | CXO | Finance | |
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Vice President Operations - Toronto | VP | Operations | |
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Director, Optimization & Business Systems | Director | IT | |
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Apps Being Evaluated by FirstService Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstService IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstService digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD FirstService Technographics
FirstService is a Construction and Real Estate organization based in Canada,
with around 27000 employees and annual revenues of $3.75 billion.
FirstService operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Yardi Voyager and Cisco Webex Meetings,
covering areas like ERP Financial, Real Estate Property Management and Audio Video and Web Conferencing.
FirstService has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Yardi and Cisco Systems.
FirstService recently adopted applications including
Salesforce Sales Cloud in 2021, Cisco Webex Meetings in 2020 and Intuit Quickbooks Enterprise in 2014,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstService’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstService’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstService technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.