Colonial Heights, 23834, VA,
United States
firstStreet Technographics
firstStreet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by firstStreet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 175 firstStreet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that firstStreet has purchased the following applications: Five9 Cloud for Call Center in 2015, GoDaddy for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems firstStreet is running and its propensity to invest more and deepen its relationship with Five9 , GoDaddy , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing firstStreet revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for firstStreet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
firstStreet Tech Stack and Enterprise Applications
firstStreet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, firstStreet implemented Five9 Cloud as its cloud Call Center platform to provision centralized telephony and contact routing for customer service and sales functions. The deployment used Five9 Cloud native hosting, positioning the application as a SaaS call handling layer for agent and supervisor workflows.
Five9 Cloud was configured to provide core Call Center capabilities including automatic call distribution, interactive voice response, cloud telephony and computer telephony integration, agent desktop session management, and real time reporting and analytics. The implementation focused on standard contact center workflows such as skill based routing, queue management, callback handling and supervisor monitoring, aligned with typical Call Center operational terminology and process patterns.
Procurement and implementation were executed direct from vendor, with vendor services used to provision the cloud tenancy and initial configuration. Operational scope covered firstStreet customer service and sales teams, with centralized administration of queues, user roles and routing rules through the Five9 Cloud console and vendor assisted agent onboarding and configuration.
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firstStreet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, firstStreet deployed GoDaddy as its Application Hosting and Computing Services for its corporate website. GoDaddy provides the hosting and domain management layers that serve the public web presence and content publishing workflows for firstStreet's marketing and customer-facing information.
The implementation centers on GoDaddy website hosting and domain controls, including DNS management and SSL provisioning, to maintain the company site and associated subdomains. Operational ownership is concentrated in marketing and web administration teams who manage site content and account-level configuration through the GoDaddy control panel, reflecting a centralized third party hosted model for application hosting and computing services supporting firstStreet's online presence.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at firstStreet
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by firstStreet Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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