Brooklyn, 11217, NY,
United States
FleetWorks Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by FleetWorks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 FleetWorks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FleetWorks has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2023, Twilio Interactive Voice Response (IVR) for Interactive Voice Response (IVR) in 2024, Amazon EC2 for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FleetWorks is running and its propensity to invest more and deepen its relationship with Google , Twilio , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FleetWorks revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FleetWorks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2023 | 2023 |
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PBX, VoiP and Phone Systems | Collaboration |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Interactive Voice Response (IVR) | Interactive Voice Response (IVR) | CRM | n/a | 2024 | 2024 |
In 2024, FleetWorks implemented Twilio Interactive Voice Response (IVR) to automate coordination of freight movement and to streamline customer-facing call handling within its logistics operations. The deployment uses Twilio Interactive Voice Response (IVR) as the core application in the Interactive Voice Response (IVR) category to automate phone calls, manage email-driven notifications, and triage live order issue handling while layering AI-driven decisioning on top of existing legacy systems.
The implementation centers on standard Interactive Voice Response (IVR) capabilities, configured for multi-step call routing, interactive prompts, automated callbacks, and agent escalation workflows to support order exception management. Twilio Voice and SIP Trunking are explicitly part of the deployment architecture, providing telephony termination and session routing, while the IVR handles front-end conversational flows and automated issue triage.
Operationally the solution targets logistics and customer support workflows tied to freight movement and order management, connecting IVR call flows to internal order orchestration processes and live agent handoffs for complex exceptions. FleetWorks was named a Twilio AI Startup Searchlight honoree and received $10,000 in Twilio credits and a complimentary consultation with Twilio Ventures, which supported development and operational alignment of the IVR-driven logistics orchestration.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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