Focus Softnet
6-3-659, Kapadia Lane, Somajiguda,
Hyderabad, 500082,
India
Hyderabad, 500082,
India
91-800-840-3263
Professional Services
Focus Softnet Technographics
Focus Softnet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Focus Softnet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Focus Softnet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Focus Softnet has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Focus Softnet is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Focus Softnet revenues, which have grown to $44.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Focus Softnet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Focus Softnet Tech Stack and Enterprise Applications
Focus Softnet AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Focus Softnet embedded Tawk.to on its corporate website. Tawk.to is deployed in the Chatbots and Conversational AI category to provide live web chat for customer engagement and lead capture.
The deployment centers on the Tawk.to web chat widget installed across public site pages, configured for real time messaging, canned responses, offline message capture, and agent dashboard access. Functional workflows align with customer support and pre sales inquiry handling, including visitor context and transcript capture for follow up. The full application name Tawk.to is instrumented to present a chat interface and routing controls to online agents.
Operational coverage targets customer facing teams, primarily support, sales inquiry handling, and marketing touchpoints on the website. Conversation transcripts and captured contact details are surfaced into internal workflows for triage, support ticketing and sales qualification. Governance for the deployment includes configuration of chat availability hours, agent assignment rules, and moderation settings to manage inbound chat volume.
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Focus Softnet Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Focus Softnet implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform to centralize enterprise email, document collaboration and calendaring across the organization. The public site presence of Google Workspace indicates use of the cloud-hosted Google productivity suite to support corporate communications and file collaboration for the company.
Focus Softnet configured core Google Workspace capabilities including Gmail for enterprise email, Google Drive for shared file storage, Google Docs and Sheets for collaborative document editing, Google Calendar for scheduling, and Google Meet for remote meetings. Administration has been consolidated through the Google Workspace Admin console for domain management, user provisioning, group-based access controls and device policy enforcement, aligning with standard Collaboration category governance patterns.
Operational coverage extended across corporate functions typical of a professional services firm, providing collaboration and communication tooling for client-facing teams, project delivery and internal support groups. Governance focused on centralized account and group management, standardized sharing and approval workflows, and domain-level security configurations administered through Google Workspace, supporting consistent collaboration practices across the company.
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Focus Softnet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Focus Softnet deployed Hotjar on its public website to capture qualitative user behavior and on-page feedback. Focus Softnet implemented Hotjar in the Customer Experience category to instrument session recordings, heatmaps, funnels and feedback polls across marketing and product pages.
Deployment uses Hotjar client-side JavaScript embedded in web page templates to collect session replay and heatmap data without back-end changes. Functional capabilities include session recordings, heatmaps, funnels and on-site surveys, with data surfaced to digital marketing and product stakeholders for qualitative UX analysis. Instrumentation and access are managed through targeted page-level tagging and role-based access controls, consistent with common governance patterns for Customer Experience tooling. Focus Softnet Hotjar Customer Experience supports website user behavior analysis and ongoing UX and conversion optimization efforts.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Focus Softnet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Focus Softnet
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Focus Softnet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Focus Softnet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Focus Softnet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Focus Softnet Technographics
Focus Softnet is a Professional Services organization based in India,
with around 1100 employees and annual revenues of $44.0 million.
Focus Softnet operates a diverse technology stack with applications such as
Tawk.to, Google Workspace (Formerly Google G-Suite) and Hotjar,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Focus Softnet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Google and Contentsquare.
Focus Softnet recently adopted applications including
Microsoft Clarity in 2022, Servers.com Hosting in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Focus Softnet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Focus Softnet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Focus Softnet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.