Ford Credit
1 Tony Wilson Place,
Manchester, M15 4FN,
United Kingdom
Manchester, M15 4FN,
United Kingdom
44 34 5712-5490
Banking and Financial Services
Ford Credit Technographics
Ford Credit Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ford Credit and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Ford Credit employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ford Credit has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Adobe Connect for Audio Video and Web Conferencing in 2017, Adobe Experience Manager for Digital Asset Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ford Credit is running and its propensity to invest more and deepen its relationship with SAP , BlueSnap , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ford Credit revenues, which have grown to $860.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ford Credit intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ford Credit Tech Stack and Enterprise Applications
Ford Credit ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Ford Credit implemented SAP ERP ECC 6.0 as its core ERP Financial platform for Ford Credit Europe, establishing a centralized accounting and reconciliation backbone across UK and European subsidiaries. The deployment focused on provisioning a single General Ledger instance and migrating a harmonized Chart of Accounts to SAP ERP ECC 6.0 to support multi‑GAAP reporting requirements for US GAAP, IFRS and Local GAAP.
Configuration work centered on General Ledger design and the FCE Chart of Accounts, with the Manager Accounting Centre of Excellence leading the ledger harmonisation program. The implementation included detailed ledger strategy rules to segregate ledgers by accounting standard, and configuration to support monthly balance sheet reconciliation workflows that align with standard ERP Financial accounting ledgers and subsystems.
The SAP ERP ECC 6.0 rollout was coordinated with an SAP implementation team based in the US and involved migration of accounting structures for branches, subsidiaries and finance companies across the UK and Europe. Operational coverage included Wholesale and Retail Receivables, reconciliations tied to new funding sources such as the Retail Deposit funding launch in Germany, and centralized execution by a cross‑site team.
Operational governance was formalized through the Accounting Centre of Excellence, which managed a centralised team of eight analysts in the UK and 30 team members in India completing and approving over 5,000 balance sheet reconciliations each month. Controls and process discipline were enforced via monthly completion and approval timelines, a maintained unreconciled account threshold of 0.8 percent, regular review meetings with European Finance and Operational teams, and coordination of SOX review programmes and annual file reviews.
Process and control ownership extended into finance operations and talent management, with the accounting lead responsible for performance reviews, development plans and graduate recruitment and rotations to support system adoption. Audit coordination was integrated into post‑go live governance, with liaison to internal auditors GAO and external auditors PwC for reconciliation and control issues.
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Payment Processing | ERP |
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2020 | 2020 |
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Ford Credit Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Ford Credit deployed Adobe Connect on its public facing website to provide live web conferencing and event delivery. Adobe Connect serves as the Audio Video and Web Conferencing application used to host customer webinars, remote training sessions, and internal virtual meetings.
The implementation emphasized standard conferencing capabilities, including persistent meeting rooms, webinar hosting, screen sharing, multi-party audio and video, session recording and on demand playback. Configuration work focused on channeling meeting entry from the website into hosted Adobe Connect rooms, and on standardized meeting templates and access roles for hosts and presenters. The Adobe Connect deployment supports scheduled and ad hoc sessions with managed content playback through the site.
Operational scope included customer service, training, and sales support teams within the United Kingdom, aligning conferencing usage with customer engagement and product education workflows. Governance centered on host provisioning, meeting scheduling policy, and content management practices to control public and private sessions. Ford Credit Adobe Connect Audio Video and Web Conferencing is positioned as a customer engagement and internal collaboration layer on the company website.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Ford Credit Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2015 | 2015 |
In 2015, Ford Credit deployed Adobe Experience Manager. Adobe Experience Manager is used as a Digital Asset Management solution on their website, supporting centralized storage and delivery of marketing and customer-facing assets for Ford Credit in the United Kingdom, and aligning with web content delivery and digital experience responsibilities.
The Adobe Experience Manager implementation organizes capabilities typical of a Digital Asset Management system, including a centralized asset repository, metadata and taxonomy management, version control, automated rendition handling, and workflow-based asset authoring and approval. Ford Credit uses Adobe Experience Manager as its Digital Asset Management platform to support marketing and web content management functions, with governance and operational ownership concentrated in web content and marketing teams responsible for content upload, metadata curation, and publishing to the Ford Credit website.
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Ford Credit CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2008 | 2008 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ford Credit ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Ford Credit TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2012 | 2012 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2018 | 2018 |
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Ford Credit IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Ford Credit CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Ford Credit
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ford Credit Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ford Credit IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ford Credit digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ford Credit Technographics
Ford Credit is a Banking and Financial Services organization based in United Kingdom,
with around 1800 employees and annual revenues of $860.0 million.
Ford Credit operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Adobe Connect and Adobe Experience Manager,
covering areas like ERP Financial, Audio Video and Web Conferencing and Digital Asset Management.
Ford Credit has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Adobe Systems.
Ford Credit recently adopted applications including
DocuSign eSignature in 2021, CrownPeak DXP in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ford Credit’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ford Credit’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ford Credit technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.