Southfield, x, MI,
United States
Ford Minority Dealers Association Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ford Minority Dealers Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Ford Minority Dealers Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ford Minority Dealers Association has purchased the following applications: 11Sight AI Agents for Chatbots and Conversational AI in 2023, Jolly Eventleaf for Event Management in 2023, accessWidget for Web Content Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ford Minority Dealers Association is running and its propensity to invest more and deepen its relationship with 11Sight , Jolly Technologies , accessiBe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ford Minority Dealers Association revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ford Minority Dealers Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 11Sight | Legacy | 11Sight AI Agents | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Ford Minority Dealers Association contracted 11Sight to deploy 11Sight AI Agents to add inbound live-video and AI agent experiences for member dealerships across the United States. The deployment focused on inbound live-video call handling and AI driven conversational flows to capture leads and route prospects into dealer CRM systems, Category .
Implementation centered on AI Sales/Service Agents and inbound video e-lines, which were configured to provide real-time agent escalation, automated qualification questions, and appointment booking workflows. 11Sight AI Agents were integrated with dealer CRM platforms to enable CRM driven lead capture and record enrichment, and to trigger service appointment creation within dealer scheduling processes. The solution architecture used cloud hosted video sessions with AI agents orchestrated to surface contextual lead data to dealers during live engagement.
Operational scope covered FMDA member dealerships and the FMDA central office, impacting sales and service functions nationwide. Governance was managed through the FMDA contract with 11Sight, with vendor managed configuration, dealer level routing rules, and coordinated rollout through FMDA membership channels to enable dealer adoption of inbound video e-lines and AI agent scripts. The implementation aimed at improving CRM driven lead capture, real-time sales engagement, and service appointment booking across the United States.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jolly Technologies | Legacy | Jolly Eventleaf | Event Management | Collaboration | n/a | 2023 | 2023 |
In 2023, Ford Minority Dealers Association implemented Jolly Eventleaf. The nonprofit deployed Jolly Eventleaf as an Event Management solution embedded on its public website to support online event registration, attendee management, event listings, and scheduling for membership and outreach activities.
The deployment centers on web embedded registration flows and administrative consoles accessible to the organization’s small staff, enabling event creation, registrant tracking, and calendar publishing consistent with Event Management workflows. No external system integrations are documented beyond the website integration, so operational scope is site centered and governance emphasizes centralized event administration and coordination among the internal team.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| accessiBe | Legacy | accessWidget | Web Content Management | Content Management | n/a | 2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Tag Management | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2023 | 2023 |
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