Rolla, 65401-4603, MO,
United States
Forum Dental Clinic Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Forum Dental Clinic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Forum Dental Clinic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Forum Dental Clinic has purchased the following applications: MedChat for Chatbots and Conversational AI in 2019, Patient Prism for Call Tracking and Recording in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Forum Dental Clinic is running and its propensity to invest more and deepen its relationship with MedChat , Patient Prism , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Forum Dental Clinic revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Forum Dental Clinic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MedChat | Legacy | MedChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Forum Dental Clinic implemented MedChat. MedChat is deployed on their website as a Chatbots and Conversational AI layer to handle patient inquiries, capture appointment scheduling intents, and support basic triage messaging, directly supporting front office and patient engagement business functions. The deployment is a site-embedded conversational widget configured for a single clinic environment, matching the scale of a 35 person practice rather than multi-site enterprise orchestration.
Configuration emphasizes scripted conversational flows, form-based patient intake capture, and automated delivery of session transcripts to clinic staff for follow up, with content governance and staff training to manage clinical and privacy sensitive messaging. Operational ownership sits with scheduling and reception teams who maintain conversation scripts and response templates, while Forum Dental Clinic provides practice-specific content and operational oversight of the MedChat instance. The implementation uses MedChat to centralize patient-facing conversational workflows, aligning the Chatbots and Conversational AI application with routine administrative and clinical intake processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Patient Prism | Legacy | Patient Prism | Call Tracking and Recording | CRM | n/a | 2019 | 2019 |
In 2019, Forum Dental Clinic implemented Patient Prism by embedding Patient Prism on its public website to capture and log inbound patient calls. The deployment maps to the Call Tracking and Recording category and reflects a web-first implementation for a 35-employee dental practice operating in the United States.
The implementation uses a web-embedded tracking snippet and site-level number provisioning to associate phone calls with website sessions, enabling call recording, caller attribution, call detail records, and basic lead classification typical of Call Tracking and Recording solutions. Operational coverage centers on front-desk intake and patient acquisition workflows, with configuration focused on site pages that drive appointment requests. Governance for the rollout emphasized staff access to recorded calls and caller metadata for scheduling and marketing review, with procedural adjustments to incorporate recorded call review into appointment confirmation and follow up processes.
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Tag Management | CRM |
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2018 | 2018 |
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