StepChange Debt Charity
123 Albion Street,
Leeds, LS2 8ER,
United Kingdom
Leeds, LS2 8ER,
United Kingdom
44 80 0138-1111
Non Profit
StepChange Debt Charity Technographics
StepChange Debt Charity Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by StepChange Debt Charity and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1175 StepChange Debt Charity employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that StepChange Debt Charity has purchased the following applications: Hireserve ATS for Applicant Tracking System in 2018, Pega Platform for Business Process Management in 2021, Relay UK for Speech Recognition AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems StepChange Debt Charity is running and its propensity to invest more and deepen its relationship with Hireserve , Calabrio , Pegasystems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing StepChange Debt Charity revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for StepChange Debt Charity intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
StepChange Debt Charity Tech Stack and Enterprise Applications
StepChange Debt Charity HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hireserve | Legacy | Hireserve ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018 StepChange Debt Charity implemented Hireserve ATS, an Applicant Tracking System, to replace manual, paper-based recruitment workflows and scale hiring for high-volume call centre roles. The charity, with a large frontline workforce and a recruitment team that had only two members at the time of selection, faced an average of 150 applicants per call centre vacancy which drove the need for automation and configurability in the Applicant Tracking System.
The Hireserve ATS deployment focused on configurable candidate-facing and recruiter-facing modules, including an Interview Scheduler with a Self-select Interview capability exposed through a candidate portal, tailored application form configuration for internal vacancies, and workflow support for a three-stage screening process. Configuration work emphasized bespoke screening flows, telephone pre-screen steps, and the ability to create in-house psychometric assessments to supplement assessment days.
Operational coverage centered on national recruitment for front-line and corporate roles, internal mobility promotion windows that run for two weeks, and centralised recruiter administration. The organisation reported a significant reduction in interview administration and lower no-show rates after enabling candidate self-scheduling, and explicitly cites a saving of 30 minutes per application translating to approximately £20,000 per annum, alongside a recruitment team that has grown three-fold since implementation.
Governance and process changes included institutionalising a three-stage screening workflow, using telephone interviews to assess core skills before assessment days, and embedding Personal Development Plans for unsuccessful internal applicants to support future mobility. StepChange continues to iterate on employer brand activities, job board and advertising strategy, and consults with the Hireserve team to extend use of Hireserve ATS as part of an ongoing recruitment capability roadmap.
|
|
|
|
|
Workforce Management | HCM |
|
2020 | 2020 |
|
StepChange Debt Charity ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, StepChange Debt Charity implemented Pega Platform to deploy a unified customer service solution named PULSE. The Pega Platform is used as a Business Process Management solution to modernize ways of working and support expanded online services across the organization.
PULSE was configured to manage the end to end debt advising process, including client registration, structured financial information capture, decision logic to determine client options, and verification workflows to prepare data for downstream systems. The implementation emphasized case orchestration and business rule automation capabilities typical of Business Process Management, enabling channel switching and an online journey that guides users through advice workflows.
The Pega Platform implementation integrated new and existing components across customer service, online channels, and back office processing to ensure continuity of information flow to downstream systems used for case resolution. Operational coverage focused on customer service operations and digital advice channels in the United Kingdom, aligning advisor workflows with automated decisioning and validation steps.
Governance and process changes accompanied the technical rollout to standardize intake, automated decision governance, and multi channel routing rules, supporting a shift to more streamlined advisor workstreams. With Pega Platform and PULSE in place, StepChange reported higher employee satisfaction, reduced call times, increased numbers of online users successfully completing the online journey, and deployed channel switching to give clients flexibility in how they receive advice.
|
StepChange Debt Charity AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Relay UK | Legacy | Relay UK | Speech Recognition AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 StepChange Debt Charity deployed Relay UK to provide Speech Recognition AI capabilities for its UK debt helpline, aligning the application directly with frontline debt advice delivery. Relay UK Speech Recognition AI was implemented to capture and transcribe helpline conversations used by advisers during scheduled operating hours, supporting the charity's free telephone advice service that assists roughly 620,000 people each year.
The implementation centered on core speech recognition workflows, including real time speech to text for live calls, automated post call transcription for quality and training, speaker identification to separate adviser and caller audio, and searchable transcript archiving for case review. Relay UK was configured to supply transcripts and metadata to adviser quality assurance processes, enabling conventional compliance review and training workflows consistent with Speech Recognition AI functional norms.
Operationally the deployment processed monitored and recorded calls as noted in the charity's helpline policy, with Relay UK ingesting audio streams from helpline channels and producing time stamped transcripts and utterance logs. The system impacted business functions including frontline debt advisers, quality assurance teams, and training coordinators, while being applied within the helpline service scope that operates Monday to Friday 8am to 8pm and Saturday 8am to 4pm.
Governance and process changes focused on handling sensitive financial and personal data from callers, aligning transcription use with call monitoring and recording notices given to callers, and embedding transcript review into existing adviser feedback loops. Relay UK was positioned as an operational tool to augment adviser workflows and quality processes, with transcription outputs routed into established review and training workflows rather than replacing human assessment.
|
StepChange Debt Charity Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2020 | 2020 |
|
StepChange Debt Charity Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Web Content Management | Content Management |
|
2012 | 2012 |
|
StepChange Debt Charity CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Tag Management | CRM |
|
2019 | 2019 |
|
StepChange Debt Charity ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
StepChange Debt Charity IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2011 | 2011 |
|
StepChange Debt Charity Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Professional Services | Professional Services |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at StepChange Debt Charity
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Customer Service Manager | Manager | Customer Service | |
|
|
|
Contact Centre Manager | Manager | Customer Service | |
|
|
|
Client Experience Manager | Manager | Customer Service | |
|
|
|
Head Of IT Operations | Director | IT | |
|
|
|
Head of Client Operations | Director | Customer Service | |
|
Apps Being Evaluated by StepChange Debt Charity Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from StepChange Debt Charity IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the StepChange Debt Charity digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD StepChange Debt Charity Technographics
StepChange Debt Charity is a Non Profit organization based in United Kingdom,
with around 1175 employees and annual revenues of $75.0 million.
StepChange Debt Charity operates a diverse technology stack with applications such as
Hireserve ATS, Pega Platform and Relay UK,
covering areas like Applicant Tracking System, Business Process Management and Speech Recognition AI.
StepChange Debt Charity has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hireserve, Pegasystems and Relay UK.
StepChange Debt Charity recently adopted applications including
Pega Platform in 2021, Salesforce Marketing Cloud in 2021 and Calabrio Teleopti WFM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of StepChange Debt Charity’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates StepChange Debt Charity’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete StepChange Debt Charity technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.