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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

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StepChange Debt Charity
Location
123 Albion Street,
Leeds, LS2 8ER,
United Kingdom
Website
https://www.stepchange.org/
Phone
44 80 0138-1111
Artw industry
Non Profit
Employee
Revenue

StepChange Debt Charity Technographics

StepChange Debt Charity Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by StepChange Debt Charity and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1175 StepChange Debt Charity employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that StepChange Debt Charity has purchased the following applications: Hireserve ATS for Applicant Tracking System in 2018, Pega Platform for Business Process Management in 2021, Relay UK for Speech Recognition AI in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems StepChange Debt Charity is running and its propensity to invest more and deepen its relationship with Hireserve , Calabrio , Pegasystems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing StepChange Debt Charity revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for StepChange Debt Charity intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

StepChange Debt Charity Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Hireserve Legacy Hireserve ATS Applicant Tracking System HCM n/a 2018 2018
Workforce Management HCM 2020 2020
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Pegasystems Legacy Pega Platform Business Process Management ERP Services and Operations n/a 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Relay UK Legacy Relay UK Speech Recognition AI AI-Powered Application n/a 2020 2020
In 2020 StepChange Debt Charity deployed Relay UK to provide Speech Recognition AI capabilities for its UK debt helpline, aligning the application directly with frontline debt advice delivery. Relay UK Speech Recognition AI was implemented to capture and transcribe helpline conversations used by advisers during scheduled operating hours, supporting the charity's free telephone advice service that assists roughly 620,000 people each year. The implementation centered on core speech recognition workflows, including real time speech to text for live calls, automated post call transcription for quality and training, speaker identification to separate adviser and caller audio, and searchable transcript archiving for case review. Relay UK was configured to supply transcripts and metadata to adviser quality assurance processes, enabling conventional compliance review and training workflows consistent with Speech Recognition AI functional norms. Operationally the deployment processed monitored and recorded calls as noted in the charity's helpline policy, with Relay UK ingesting audio streams from helpline channels and producing time stamped transcripts and utterance logs. The system impacted business functions including frontline debt advisers, quality assurance teams, and training coordinators, while being applied within the helpline service scope that operates Monday to Friday 8am to 8pm and Saturday 8am to 4pm. Governance and process changes focused on handling sensitive financial and personal data from callers, aligning transcription use with call monitoring and recording notices given to callers, and embedding transcript review into existing adviser feedback loops. Relay UK was positioned as an operational tool to augment adviser workflows and quality processes, with transcription outputs routed into established review and training workflows rather than replacing human assessment.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2019 2019
Collaboration Collaboration 2019 2019
PBX, VoiP and Phone Systems Collaboration 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enterprise Content Management Content Management 2019 2019
Web Content Management Content Management 2012 2012
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2020 2020
Customer Experience CRM 2017 2017
Customer Experience CRM 2020 2020
Customer Experience CRM 2019 2019
Digital Advertising Platform CRM 2013 2013
Digital Advertising Platform CRM 2018 2018
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2019 2019
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2011 2011
Professional Services
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Professional Services Professional Services 2020 2020
IT Decision Makers and Key Stakeholders at StepChange Debt Charity
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by StepChange Debt Charity Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD StepChange Debt Charity Technographics

StepChange Debt Charity is a Non Profit organization based in United Kingdom, with around 1175 employees and annual revenues of $75.0 million.

StepChange Debt Charity operates a diverse technology stack with applications such as Hireserve ATS, Pega Platform and Relay UK, covering areas like Applicant Tracking System, Business Process Management and Speech Recognition AI.

StepChange Debt Charity has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Hireserve, Pegasystems and Relay UK.

StepChange Debt Charity recently adopted applications including Pega Platform in 2021, Salesforce Marketing Cloud in 2021 and Calabrio Teleopti WFM in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of StepChange Debt Charity’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates StepChange Debt Charity’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete StepChange Debt Charity technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.