Fraikin
Fraikin Technographics
Fraikin Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fraikin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Fraikin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fraikin has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, FreshDesk Customer Support for Customer Support in 2018, Atlassian Jira Service Desk for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fraikin is running and its propensity to invest more and deepen its relationship with Google , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fraikin revenues, which have grown to $908.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fraikin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fraikin Tech Stack and Enterprise Applications
Fraikin Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Fraikin deployed Google Workspace (Formerly Google G-Suite) as its enterprise Collaboration platform. Public site source code indicates Google Workspace assets are referenced on the Fraikin website, confirming use of Google-hosted productivity tooling.
The Google Workspace (Formerly Google G-Suite) deployment aligns with core Collaboration capabilities including Gmail, Google Drive, Google Docs, Sheets, Slides, Calendar, and the Admin Console, centralizing corporate email, document collaboration, calendaring, and file storage. This positions Fraikin Google Workspace (Formerly Google G-Suite) Collaboration to support standard productivity workflows across business functions such as corporate communications and operations.
Operational implementation is expected to be governed through the Admin Console with domain provisioning, user lifecycle management, and group-based access controls to support a multi-site transportation workforce. Typical category-aligned integrations for Collaboration platforms include directory synchronization and single sign-on to streamline identity and access management, although no specific third-party integrations are cited in the source.
Governance is anticipated to use centralized policy enforcement via Admin Console controls, mobile device management, and data loss prevention configurations to meet enterprise collaboration requirements. The narrative links Fraikin, Google Workspace (Formerly Google G-Suite), Collaboration and the company business functions of corporate and operational communication.
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Collaboration | Collaboration |
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2020 | 2020 |
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Fraikin CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Fraikin deployed FreshDesk Customer Support as its Customer Support solution. Fraikin is a France-based transportation company with approximately 3,000 employees and it exposes FreshDesk Customer Support on its public website to capture customer inquiries and service requests.
The FreshDesk Customer Support implementation centers on web-to-ticket capture, centralized ticketing and agent workspaces, a knowledge base for self-service articles, automated workflows for ticket routing, and SLA configuration to manage response and resolution targets. Configuration likely includes custom ticket fields and role-based agent permissions to align support queues with operational teams, consistent with Customer Support platform capabilities.
Operational coverage explicitly includes the public website as a primary intake channel, supporting customer service functions and field service coordination through ticket handoff and agent assignment workflows. Governance is organized around ticket routing, SLA monitoring, and knowledge base publishing to standardize support processes across regions and service lines while maintaining a single FreshDesk Customer Support instance for customer-facing interactions.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Fraikin ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, Fraikin implemented Atlassian Jira Service Desk to deliver IT Service Management capabilities, exposing a customer facing service portal on fraikin.com and establishing a centralized channel for service requests. Atlassian Jira Service Desk is used on the company website to capture external support tickets and route inquiries into trackable service workflows, aligning the application with Fraikin IT Service Management objectives.
The deployment leveraged core IT Service Management functional patterns, including a public request portal, ticketing and queuing, SLA tracking, request fulfillment workflows, and rule based automation for routing and prioritization. The implementation emphasized self service and knowledge driven support as part of the portal experience while configuring queues and SLA profiles to manage service levels across request types.
Operational coverage centered on the public website as the primary intake point for customer facing support while also providing a managed channel for internal IT and service teams to process and resolve tickets. Governance focused on standardizing request types, approval flows, and queue ownership to ensure consistent handling across customer service and IT operations, with phased rollout of portal forms and workflows to align intake with existing support processes.
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Fraikin TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2014 | 2014 |
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Fraikin IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Fraikin
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fraikin Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fraikin IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fraikin digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Fraikin Technographics
Fraikin is a Transportation organization based in France,
with around 3000 employees and annual revenues of $908.0 million.
Fraikin operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), FreshDesk Customer Support and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Support and IT Service Management.
Fraikin has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Freshworks and Atlassian.
Fraikin recently adopted applications including
Salesforce Sales Cloud in 2021, Google Cloud Platform (GCP) in 2021 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fraikin’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fraikin’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fraikin technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.