Fred Loya Insurance
1800 Lee Trevino Dr Ste 201,
El Paso, 79936, TX,
United States
El Paso, 79936, TX,
United States
1 915-629-6300
Insurance
Fred Loya Insurance Technographics
Fred Loya Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fred Loya Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3800 Fred Loya Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fred Loya Insurance has purchased the following applications: UKG Workforce Central HR (ex Kronos Workforce HR) for Core HR in 2013, 8x8 Speech & Text Analytics for Speech Recognition AI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fred Loya Insurance is running and its propensity to invest more and deepen its relationship with UKG , WorkForce Software , 8x8, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fred Loya Insurance revenues, which have grown to $820.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fred Loya Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fred Loya Insurance Tech Stack and Enterprise Applications
Fred Loya Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Workforce Central HR (ex Kronos Workforce HR) | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Fred Loya Insurance implemented UKG Workforce Central HR, deploying the full UKG Workforce Central HR application as its Core HR platform. The rollout established a centralized HR record of authority to support a 3,800 employee population operating across 12 states.
The implementation configured Core HR capabilities including employee records management, onboarding and separations workflows, absence management and workers compensation case tracking, benefits administration, and performance management programs. Payroll processing was configured for in-house execution across four legal entities with two payroll cycles, including tax processing workflows culminating in W2 generation, aligning payroll and HR processing within the same HRMS.
Operational coverage focused on HR and Payroll business functions, supporting recruitment and retention, training and development, employee relations, discipline and coaching, unemployment claims handling, and risk management. The deployment served as the system of record for HR processes and supported end-to-end case and lifecycle workflows for leaves of absence, performance reviews, and onboarding across the company footprint.
Governance was retained within the corporate HR function, led by the head of HR who oversaw selection and implementation of UKG Workforce Central HR and maintained responsibility for policy, procedure, job description development, performance management program design, and legal coordination for EEOC and labor disputes. Configuration and rollout emphasized aligning system workflows with existing HR and payroll operations, mentoring of HR staff on system usage, and embedding Core HR processes into established governance and compliance activities.
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2020 | 2020 |
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Fred Loya Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Speech & Text Analytics | Speech Recognition AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Fred Loya Insurance deployed 8x8 Speech & Text Analytics to extend quality management and speech analytics to claims adjusters and contact center agents. The deployment leveraged 8x8 Conversation IQ capabilities within the 8x8 Speech & Text Analytics offering to bring conversation intelligence and in-app transcription into claims handling and customer service workflows, supporting agent performance and claims review. This is an insurance contact center and claims use case in the United States focused on operationalizing speech analytics for frontline teams.
Implementation centered on quality management, speech analytics, and in-app transcription modules to generate searchable transcripts and conversation level insights. 8x8 Speech & Text Analytics was configured to support QA scoring, agent coaching workflows, and call analytics consistent with Speech & Text Analytics functional workflows for contact centers. The customer explicitly cited in-app transcription as a central capability driving coaching improvements.
Operational coverage included contact center agents and claims adjusters across Fred Loya Insurance operations in the United States, with analytics outputs integrated into day to day coaching and quality review cycles. No system integrator is specified in customer notes, indicating internal deployment ownership. The customer referenced reduced vendor costs tied to the speech analytics and transcription capabilities.
Governance changes involved embedding conversation intelligence outputs into QA governance and coaching routines to standardize feedback and claims review processes. The customer reported improved coaching effectiveness and lower operating costs as outcomes of the 8x8 Speech & Text Analytics deployment.
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Fred Loya Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Fred Loya Insurance deployed Cisco Webex Meetings as its primary Audio Video and Web Conferencing application. Cisco Webex Meetings is embedded on the Fred Loya website to provide customer facing virtual appointments and to host internal audio video conferencing sessions for distributed teams.
The implementation leverages core Cisco Webex Meetings capabilities typical for the Audio Video and Web Conferencing category, including scheduled and ad hoc meetings, screen sharing, cloud recording, host controls, and web based join flows. Configuration emphasis is on web embedding and single link join experiences, with meeting lifecycle and access managed through centralized account administration and role based host controls.
Operational coverage includes customer service, claims coordination, agency collaboration, and corporate communications across the United States. Governance is organized under IT administration with standard meeting policies, user provisioning practices, and controlled host privileges to align conferencing use cases with customer engagement and internal collaboration workflows.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Fred Loya Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Fred Loya Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Fred Loya Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Fred Loya Insurance
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Apps Being Evaluated by Fred Loya Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fred Loya Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fred Loya Insurance digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Fred Loya Insurance Technographics
Fred Loya Insurance is a Insurance organization based in United States,
with around 3800 employees and annual revenues of $820.0 million.
Fred Loya Insurance operates a diverse technology stack with applications such as
UKG Workforce Central HR (ex Kronos Workforce HR), 8x8 Speech & Text Analytics and Cisco Webex Meetings,
covering areas like Core HR, Speech Recognition AI and Audio Video and Web Conferencing.
Fred Loya Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, 8x8, Inc. and Cisco Systems.
Fred Loya Insurance recently adopted applications including
8x8 Speech & Text Analytics in 2022, 8x8 Quality Management in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fred Loya Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fred Loya Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fred Loya Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.