Freshworks
Location
2950 S Delaware St Suite 201,
San Mateo, 94403, CA,
United States
Website
https://www.freshworks.com/
Phone
1 650-513-0514
Artw industry
Professional Services
Employee
Revenue

Freshworks Technographics

Freshworks Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Freshworks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4400 Freshworks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Freshworks has purchased the following applications: Factors AI Engine for Account Based Marketing in 2017, Microsoft Power BI for Analytics and BI in 2020, Auditoria SmartPay for AP Automation in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Freshworks is running and its propensity to invest more and deepen its relationship with Factors.AI , Demandbase , 6sense or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Freshworks revenues, which have grown to $720.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Freshworks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

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Freshworks Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Factors.AI Legacy Factors AI Engine Account Based Marketing CRM n/a 2017 2017
Account Based Marketing CRM 2020 2020
Account Based Marketing CRM 2022 2022
CRM, Sales Engagement CRM 2020 2020
Customer Support CRM 2017 2017
Customer Support CRM 2019 2019
Digital Advertising Platform CRM 2021 2021
Marketing Analytics CRM 2017 2017
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2021 2021
Partner Relationship Management CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Sales Engagement CRM 2019 2019
Tag Management CRM 2016 2016
Analytics and BI
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Microsoft Legacy Microsoft Power BI Analytics and BI Analytics and BI n/a 2020 2021
ERP Financial Management
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Auditoria Legacy Auditoria SmartPay AP Automation ERP Financial Management n/a 2021 2021
AR Automation ERP Financial Management 2021 2021
ERP Financial ERP Financial Management 2021 2022
Payment Processing ERP Financial Management 2020 2020
Subscription and Recurring Billing ERP Financial Management 2020 2020
Tax Management ERP Financial Management 2020 2021
PaaS
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
API Management PaaS 2021 2021
API Management PaaS 2022 2022
API Management, Extract, Transform, and Load (ETL), iPaaS (Integration Platform as a Service) PaaS 2020 2020
Test Automation Platform PaaS 2022 2022
Test Automation Platform PaaS 2022 2022
Transactional Email PaaS 2017 2017
Transactional Email PaaS 2019 2019
Transactional Email PaaS 2017 2017
IaaS
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2024 2024
Application Hosting and Computing Services IaaS 2020 2020
Cloud Storage IaaS 2017 2017
Cloud Storage IaaS 2016 2016
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2024 2024
ITSM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Application Performance Management ITSM 2020 2020
IT Service Management ITSM 2021 2021
AI-Powered Application
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Chatbots and Conversational AI AI-Powered Application 2019 2019
Collaboration
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Collaboration Collaboration 2017 2017
Collaboration Collaboration 2016 2016
Collaboration Collaboration 2022 2022
SPM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Configure Price Quote (CPQ) SPM 2020 2020
Content Management
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Digital Signing Content Management 2022 2022
Digital Signing Content Management 2016 2016
EPM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Financial Consolidation and Close EPM 2021 2021
TRM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Governance, Risk and Compliance TRM 2020 2020
Governance, Risk and Compliance TRM 2021 2021
Risk Management TRM 2021 2021
Procurement
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Procure to Pay Procurement 2018 2018
Procurement Procurement 2021 2022
Procurement Procurement 2019 2020
IT Decision Makers and Key Stakeholders at Freshworks
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Freshworks Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Freshworks Technographics

Freshworks is a Professional Services organization based in United States, with around 4400 employees and annual revenues of $720.0 million.

Freshworks operates a diverse technology stack with applications such as Factors AI Engine, Microsoft Power BI and Auditoria SmartPay, covering areas like Account Based Marketing, Analytics and BI and AP Automation.

Freshworks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Factors.AI, Microsoft and Auditoria.

Freshworks recently adopted applications including Amazon EC2 in 2024, Amazon CloudFront in 2024 and 6sense Account Engagement Platform in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Freshworks’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Freshworks’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Freshworks technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.