Friendlys Ice Cream
1405 N 98th Street,
Kansas City, 66111, KS,
United States
Kansas City, 66111, KS,
United States
1 800-535-5371
Retail
Friendlys Ice Cream Technographics
Friendlys Ice Cream Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Friendlys Ice Cream and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Friendlys Ice Cream employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Friendlys Ice Cream has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2016, Microsoft 365 for Collaboration in 2015, Altametrics Food Management for Inventory Management in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Friendlys Ice Cream is running and its propensity to invest more and deepen its relationship with iCIMS , Microsoft , Altametrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Friendlys Ice Cream revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Friendlys Ice Cream intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Friendlys Ice Cream Tech Stack and Enterprise Applications
Friendlys Ice Cream HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Friendlys Ice Cream deployed iCIMS Recruit Applicant Tracking System as its Applicant Tracking System on the company careers site. The iCIMS Recruit Applicant Tracking System was embedded into the external careers portal to capture candidate applications and present current job postings, establishing a live application intake channel on the company website.
The implementation centered on core ATS capabilities including job posting management, candidate profile capture, application routing, configurable hiring stages, and interview scheduling workflows. Configuration emphasized branded career site presentation and recruiter-facing dashboards for requisition management, reflecting typical Applicant Tracking System functional modules used by enterprise recruiting teams.
Operational responsibility for the iCIMS Recruit Applicant Tracking System covered corporate talent acquisition and hiring manager workflows across the United States, with governance implemented through configurable requisition approval paths and stage-based candidate progression. Integration scope explicitly included the public careers website and internal recruiter access to the iCIMS Recruit Applicant Tracking System, aligning Friendlys Ice Cream recruiting and talent acquisition functions with a web-embedded ATS workflow.
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Friendlys Ice Cream Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Friendlys Ice Cream implemented Microsoft 365 as its primary Collaboration platform to centralize communication and document workflows for a workforce of approximately 10,000 in the United States. Microsoft 365 was positioned to support corporate communications, file collaboration, and productivity across business functions.
The Microsoft 365 deployment included core Collaboration capabilities commonly used in enterprise deployments, including Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for personal file synchronization, Microsoft Teams for chat and meetings, and Office desktop applications for productivity. Configuration emphasized tenant-level settings, mobile access, and built-in compliance and sharing controls available within Microsoft 365.
Their public website references use of Microsoft 365, indicating Microsoft 365 services are part of Friendlys Ice Creams public technology footprint and likely integrated into corporate content workflows and communications assets. Operational coverage targeted corporate business functions such as communications, store operations support, and shared services to align Collaboration functionality with day-to-day business processes.
Governance and administrative control centered on Microsoft 365 native administrative features, implementing role-based administration, policy enforcement for external and internal sharing, and content governance through SharePoint Online. Identity and access controls were managed through Microsoft 365 administrative tooling to regulate access across the Collaboration environment.
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Friendlys Ice Cream SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Altametrics | Legacy | Altametrics Food Management | Inventory Management | SCM | n/a | 2008 | 2009 |
In 2008, Friendlys Ice Cream implemented Altametrics Food Management across all corporate restaurant locations. Friendlys Ice Cream deployed Altametrics Food Management as an Inventory Management solution to centralize control of ingredients and recipes and to deliver actionable data on food cost and waste to operations teams.
The implementation used Altametrics Enterprise Business Solutions web-based architecture and configured core Inventory Management capabilities including centralized ingredient and recipe management, inventory counts for an unlimited number of ingredients with configurable count frequencies, real-time product variance calculation, warning messages, a user audit trail, inter-location product transfers, waste recording, and theft prevention controls. Altametrics Food Management was instrumented to provide daily guidance on food preparation and thawing to restaurant managers.
Operational scope included all corporate restaurant locations and extended data provisioning to Friendlys manufacturing and distribution divisions to inform long-range decisions and delivery efficiency. Business functions impacted were restaurant operations, inventory and supply chain planning, manufacturing planning, and distribution logistics, with managers expected to spend less time on inventory counting, food ordering, and prep scheduling.
Governance and process controls were centered on centralized recipe and ingredient governance supported by the system audit trail and automated variance warnings to enforce accountability. Expected outcomes explicitly stated by Friendlys included improved management of food costs, reduced time spent on administrative inventory tasks, and more manager time in front of guests, with the solution positioned to measure, control, and reduce food cost as the largest controllable cost center.
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Friendlys Ice Cream CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Friendlys Ice Cream EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2017 | 2017 |
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Friendlys Ice Cream Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Friendlys Ice Cream IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Friendlys Ice Cream
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Friendlys Ice Cream Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Friendlys Ice Cream IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Friendlys Ice Cream digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Friendlys Ice Cream Technographics
Friendlys Ice Cream is a Retail organization based in United States,
with around 10000 employees and annual revenues of $2.00 billion.
Friendlys Ice Cream operates a diverse technology stack with applications such as
iCIMS Recruit Applicant Tracking System, Microsoft 365 and Altametrics Food Management,
covering areas like Applicant Tracking System, Collaboration and Inventory Management.
Friendlys Ice Cream has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as iCIMS, Microsoft and Altametrics.
Friendlys Ice Cream recently adopted applications including
Salesforce Help Desk Software in 2020, Amazon EC2 in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Friendlys Ice Cream’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Friendlys Ice Cream’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Friendlys Ice Cream technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.