Frontdoor, Inc.
150 Peabody Place,
Memphis, 38103, TN,
United States
Memphis, 38103, TN,
United States
1 908-977-9900
Professional Services
Frontdoor, Inc. Technographics
Frontdoor, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Frontdoor, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2081 Frontdoor, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Frontdoor, Inc. has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2018, Culture Amp for Employee Experience in 2017, Amazon Connect Contact Lens for ML and Data Science Platforms, Speech Recognition AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Frontdoor, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Culture Amp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Frontdoor, Inc. revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Frontdoor, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Frontdoor, Inc. Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018, Frontdoor, Inc. implemented Oracle JD Edwards EnterpriseOne. The deployment supported ERP Financial functions for finance and accounts receivable teams.
Configuration centered on customer master data management, accounts receivable ledger, and payment processing. Teams used Oracle JD Edwards EnterpriseOne to set up and maintain customer data files, enter customer payments, and monitor credit card transactions. Reporting workflows produced AR reports directly from JD Edwards and exported data to Microsoft Excel for ad hoc analysis.
Month end operations were organized around bank reconciliation and preparation of financial backup documents, with monthly bank statements reconciled within the JD Edwards environment. Operational ownership rested with the company finance and accounting functions, covering routine AR processing and cash application. Controls emphasized transaction level traceability and documented backup to support reconciliations.
Governance centered on standardized AR reporting and recurring reconciliation processes, with Oracle JD Edwards EnterpriseOne serving as the primary ERP Financial system for accounts receivable activities. The implementation established JD Edwards as the authoritative source for customer account records and receivables reporting.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Culture Amp | Legacy | Culture Amp | Employee Experience | HCM | n/a | 2017 | 2017 |
In 2017 Frontdoor, Inc. implemented Culture Amp in a deployment aligned to the Employee Experience category, provisioning a vendor-hosted instance reachable at frontdoor.cultureamp.com and surfaced through the company website for employee access. Culture Amp is presented as the primary Employee Experience application supporting Frontdoor's people programs and HR workflows.
The implementation focused on standard Employee Experience capabilities, with Culture Amp configured to support engagement surveys, performance review cycles, continuous feedback workflows, and people analytics reporting consistent with the category. Configuration work emphasized program templates, survey cadence, role based access, and dashboarding for HR and people teams.
Operational coverage centered on HR and talent management functions within Frontdoor, Inc., using the Culture Amp hosted instance as the central employee feedback and performance platform. Governance responsibilities were managed by the internal People team who controlled survey programs and access, and the Culture Amp instance was integrated into employee access channels via the frontdoor.cultureamp.com subdomain.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Connect Contact Lens | ML and Data Science Platforms, Speech Recognition AI | AI Development | n/a | 2020 | 2021 |
In 2020, Frontdoor, Inc. deployed Amazon Connect Contact Lens across its US contact center customer service environment, using Contact center analytics to instrument and analyze agent interactions. The implementation used Amazon Connect Contact Lens to enable automated PCI and PII redaction and to operationalize large scale automated quality assurance across voice interactions.
Amazon Connect Contact Lens was activated on 100% of inbound and outbound contacts, with configuration focused on transcription, sensitive data redaction, and automated QA rule evaluation to generate flags for coaching workflows. The deployment completed over 100,000 automated QA evaluations and increased QA sampling by 50x, supporting analytics driven coaching and broader QA coverage.
Operational scope covered Frontdoor's US customer service/contact center organization, instrumenting all agent interactions for both inbound and outbound channels. Governance changes embedded automated QA results into coaching and workforce processes to shorten agent interaction time and expand review coverage.
Frontdoor reported that the Contact Lens deployment reduced agent interaction time, lowered fraud risk through redaction and monitoring, and significantly expanded QA coverage and analytics driven coaching, reflecting a contact center analytics centric shift in customer service quality processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Frontdoor, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Frontdoor, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Frontdoor, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Frontdoor, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Frontdoor, Inc. Technographics
Frontdoor, Inc. is a Professional Services organization based in United States,
with around 2081 employees and annual revenues of $1.60 billion.
Frontdoor, Inc. operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, Culture Amp and Amazon Connect Contact Lens,
covering areas like ERP Financial, Employee Experience and ML and Data Science Platforms, Speech Recognition AI.
Frontdoor, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Culture Amp and Amazon Web Services (AWS).
Frontdoor, Inc. recently adopted applications including
Applitools Ultrafast Test Cloud in 2022, Stripe Payments in 2021 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Frontdoor, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Frontdoor, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Frontdoor, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.