Fuji Xerox
9 Chome-7-3 Akasaka,
Minato, 107-0052,
Japan
Minato, 107-0052,
Japan
81 3 6271-5111
Professional Services
Fuji Xerox Technographics
Fuji Xerox Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fuji Xerox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45282 Fuji Xerox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fuji Xerox has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2017, Salesforce Service Cloud for Customer Support in 2015, ServiceNow ITSM for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fuji Xerox is running and its propensity to invest more and deepen its relationship with Adobe Systems , Salesforce , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fuji Xerox revenues, which have grown to $654.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fuji Xerox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fuji Xerox Tech Stack and Enterprise Applications
Fuji Xerox Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Fuji Xerox deployed Adobe Connect on its corporate website. Fuji Xerox uses Adobe Connect as an Audio Video and Web Conferencing platform to manage customer engagement and virtual event delivery on the site.
The Adobe Connect implementation was configured to expose standard Audio Video and Web Conferencing functional modules, including hosted meeting rooms, presenter controls, audience chat, screen sharing, and session recording, with event pages embedded on the website. Deployment and governance emphasized centralized publication and access control for presenters and moderators, and configurations for public event scheduling and registration workflows to support marketing and customer engagement operations.
|
Fuji Xerox CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Oracle Siebel | Salesforce Service Cloud | Customer Support | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Fuji Xerox implemented Salesforce Service Cloud to modernize its customer support environment and migrate service workloads from Oracle Siebel. The deployment used a cloud delivery model, provisioning Salesforce Service Cloud as a multi-tenant SaaS platform to centralize case intake and triage for the organization’s customer support functions.
The implementation configured core Customer Support capabilities including case management, an agent-facing service console, knowledge management for article authoring and reuse, workflow and automation for routing and escalation, and reporting for service analytics. Service Cloud features were tailored to enforce service-level agreements and standardize case lifecycle processes across support teams.
Data migration and integration work focused on consolidating customer and case histories migrated from Oracle Siebel into Salesforce Service Cloud, preserving continuity of support records and contact data. The project was delivered direct from vendor, with the architecture emphasizing cloud-native configuration rather than on-premises components, aligning platform administration with Salesforce configuration and declarative automation patterns.
Governance changes included centralized case ownership models, standardized escalation procedures, and a phased rollout across support teams to onboard agents to the new service console and workflow rules. Operational responsibilities shifted toward a centralized support operations team responsible for Service Cloud configuration, knowledge governance, and ongoing administration.
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Fuji Xerox ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Fuji Xerox implemented ServiceNow ITSM. ServiceNow ITSM functions as their IT Service Management platform and is surfaced through the Fuji Xerox website as a primary interface for service requests and incident reporting.
The deployment emphasizes core ITSM capabilities, including incident management, problem management, change management, a service catalog, and a configuration management database, configured to support service desk workflows and ticket lifecycle orchestration. ServiceNow ITSM was instrumented to deliver ITIL aligned processes, request fulfillment, and centralized catalog management tied to service desk operations.
Operational scope centers on IT operations and enterprise service desk functions across Fuji Xerox, supporting corporate IT and professional services business functions. Governance and process standardization focus on workflow routing, escalation controls, and service request lifecycle governance to enforce consistent IT Service Management practices via the ServiceNow ITSM platform on the corporate website.
|
Fuji Xerox PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2018 | 2018 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
Fuji Xerox IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Fuji Xerox
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fuji Xerox Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fuji Xerox IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fuji Xerox digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Fuji Xerox Technographics
Fuji Xerox is a Professional Services organization based in Japan,
with around 45282 employees and annual revenues of $654.0 million.
Fuji Xerox operates a diverse technology stack with applications such as
Adobe Connect, Salesforce Service Cloud and ServiceNow ITSM,
covering areas like Audio Video and Web Conferencing, Customer Support and IT Service Management.
Fuji Xerox has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, Salesforce and ServiceNow.
Fuji Xerox recently adopted applications including
Salesforce Sales Cloud in 2021, ServiceNow ITSM in 2020 and Amazon EC2 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fuji Xerox’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fuji Xerox’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fuji Xerox technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.