Boston, 2210, MA,
United States
Fusion Worldwide Technographics
Fusion Worldwide Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fusion Worldwide and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Fusion Worldwide employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fusion Worldwide has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2016, Hubspot Live Chat for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fusion Worldwide is running and its propensity to invest more and deepen its relationship with Microsoft , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fusion Worldwide revenues, which have grown to $246.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fusion Worldwide intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fusion Worldwide supports all types of technology companies with a broad range of products, and we are capable of sourcing virtually any type of product that may be needed. Broad refers to not only the spectrum of parts we know and supply but also to life cycle. We can supply current, production goods as well as obsolete and end of life product and into after-market services. And broad refers to how we support our customers, as our capabilities extend beyond sourcing into quality inspection, inventory management and global logistics.
Fusion Worldwide Tech Stack and Enterprise Applications
Fusion Worldwide ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Fusion Worldwide implemented Microsoft Dynamics GP, deploying an ERP Financial platform to run on Microsoft technology. The company selected Microsoft Dynamics GP for its open architecture and solid reputation as a strong core financials system, following an online search that identified Connecticut based CAL Business Solutions as a fit for the project.
The implementation concentrated on core financial modules, including general ledger, accounts payable and accounts receivable, leveraging Microsoft Dynamics GP financial management capabilities and standard accounting workflows. Configuration emphasized chart of accounts structure, transaction processing rules and centralized financial reporting to align accounting operations with professional services billing and revenue recognition practices.
CAL Business Solutions acted as the system integrator, executing system integration tasks that used Microsoft Dynamics GP's open architecture to connect with the broader Microsoft technology stack and internal operational interfaces. Rollout covered Fusion Worldwide’s finance and accounting organization in the United States, with the deployment approach focused on integration readiness and interoperability with existing Microsoft-aligned tools.
Governance was oriented around centralized financial process controls and vendor-led configuration management, with CAL’s integration experience informing cutover sequencing and post-implementation support models. Fusion Worldwide prioritized maintainability and Microsoft alignment by choosing Microsoft Dynamics GP ERP Financial for its finance and accounting functions.
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Fusion Worldwide AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Fusion Worldwide implemented Hubspot Live Chat as a Chatbots and Conversational AI solution on its public website. The implementation was centered on real time visitor engagement to support lead capture and initial client inquiries for a professional services firm with approximately 600 employees.
Hubspot Live Chat was configured as an embedded site widget providing proactive messaging, canned responses, and web form lead capture workflows. Configuration focused on chatflows and routing rules to direct conversations to marketing qualified lead handling and client support queues, with transcript capture and session context to preserve conversational history.
Operational control and administration are managed through the HubSpot application portal for chat configuration, agent inbox management, and chatflow editing. The deployment impacts marketing, sales development, and client support functions, consolidating web-based conversational handling into a single cloud delivered chat channel on the corporate website.
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Fusion Worldwide Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Fusion Worldwide deployed Cisco Webex Meetings to provide Audio Video and Web Conferencing capabilities across its professional services organization. The implementation is visible on the corporate website where Cisco Webex Meetings is used as a client and collaborator access point for remote sessions and scheduled engagements.
The deployment focused on core conferencing capabilities common to the Audio Video and Web Conferencing category, including multi-party video, audio conferencing, screen sharing, meeting recording, participant controls, and scheduling integration for client sessions. Cisco Webex Meetings is configured to support both scheduled client workshops and ad hoc internal collaboration, with meeting templates and host controls used to standardize session formats for delivery teams.
Operational coverage spans client-facing delivery, sales demonstrations, and internal collaboration functions, with administration centralized under IT for account provisioning and access controls. Governance includes meeting policy configuration and administrator management to enforce consistent security and participation settings, and the website integration provides a direct join path for external participants and clients.
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Collaboration | Collaboration |
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2015 | 2015 |
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Fusion Worldwide Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Fusion Worldwide CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Fusion Worldwide ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Fusion Worldwide IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Fusion Worldwide CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Fusion Worldwide
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fusion Worldwide Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-28 | Fusion Worldwide | Evaluated | Hetzner | Hetzner | Application Hosting and Computing Services | IaaS |