Future Electronics
237, Hymus Boulevard,
Pointe-Claire, H9R 5C7, QC,
Canada
Pointe-Claire, H9R 5C7, QC,
Canada
1 514-694-7710
Distribution
Future Electronics Technographics
Future Electronics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Future Electronics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Future Electronics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Future Electronics has purchased the following applications: FIS GETPAID for AR Automation in 2018, LiveChat for Chatbots and Conversational AI in 2018, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Future Electronics is running and its propensity to invest more and deepen its relationship with FIS Global , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Future Electronics revenues, which have grown to $6.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Future Electronics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Future Electronics Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Future Electronics deployed FIS GETPAID for AR Automation to centralize accounts receivable operations across its distribution business. The implementation targeted Accounts Receivable, Credit and Collections teams within the company and positioned FIS GETPAID as the primary tool for managing aging, collections activity and credit decisions.
FIS GETPAID was configured to generate weekly aging reports and to drive targeted collections calls for delinquent accounts, reflecting a collections management module and automated aging-led workflows. The implementation included structured credit analysis and formal credit limit approval workflows, dispute investigation and resolution processes, customer account reconciliation, and maintenance of watch suspense queues for orders requiring credit review.
Operationally the project connected AR and credit review processes with sales-facing workflows, supporting communication and escalation between collectors, credit analysts and the sales force without specifying a particular integration platform. Governance was formalized through annual account credit worthiness evaluations, delegated credit approval and recommendations for accounts referred for legal action, alongside defined escalation paths to resolve receivable issues.
Day to day usage emphasized reconciliations, review of orders in credit or watch suspense for approval, and ongoing credit monitoring, with collectors and credit analysts using FIS GETPAID to document investigations and communication with customers and sales teams. The deployment reflected an applications-first AR Automation approach focused on operational control over collections, credit decisioning and dispute management.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Future Electronics implemented LiveChat on their public website. LiveChat is deployed as a web-embedded chat widget providing real-time text-based customer engagement, automated greetings, chat routing, and transcript capture, aligning with the Chatbots and Conversational AI category. The LiveChat installation is positioned to support customer inquiries, technical support interactions, and sales lead capture across the corporate digital storefront.
The deployment follows a cloud-hosted SaaS pattern with the LiveChat application embedded in front end pages, enabling real-time agent handover and session persistence across browsing sessions. Operational scope is focused on public-facing digital channels at futureelectronics.com, impacting customer support and e-commerce enablement functions. Governance and workflow documentation were not provided, the implementation centers on site-level conversational interface instrumentation and chat session management.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2008 | 2018 |
In 2008 Future Electronics implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) to establish an Analytics and BI capability supporting marketing and senior management reporting and operational dashboards. The engagement focused on supplying reports and web applications that manage daily activities and on production and maintenance of an intranet website and related web applications.
Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) was configured to produce report models and SQL Server Reporting Services reports, while SQL Server served as the consolidated relational platform following migration of Access databases to SQL Server. The implementation included authoring of report models, report development, and orchestration of ETL workloads, with SSIS used alongside other ETL tools to manage and integrate multiple data extraction and transformation processes.
Operational ownership covered ongoing production support, maintenance of the intranet and web applications, and management of ETL process integration to serve marketing and senior management information needs. Governance centered on report publication workflows and application maintenance responsibilities to sustain daily operational reporting and analytical access within the Analytics and BI environment.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transportation Management | SCM |
|
2007 | 2007 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
|
2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Apps Development | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IoT Platform | Internet of Things |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Future Electronics
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Future Electronics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Future Electronics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Future Electronics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Future Electronics Technographics
Future Electronics is a Distribution organization based in Canada,
with around 5500 employees and annual revenues of $6.10 billion.
Future Electronics operates a diverse technology stack with applications such as
FIS GETPAID, LiveChat and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like AR Automation, Chatbots and Conversational AI and Analytics and BI.
Future Electronics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, LiveChat, Inc. and Microsoft.
Future Electronics recently adopted applications including
DocuSign eSignature in 2021, AbleCommerce in 2021 and Wufoo Forms in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Future Electronics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Future Electronics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Future Electronics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.