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Gail's
Location
Unit 30 Temple Fortune Parade, Finchley Road,
London, NW11 0QS,
United Kingdom
Website
https://www.gailsbread.co.uk/
Phone
44 20 7713-6550
Artw industry
Leisure and Hospitality
Employee
Revenue

Gail's Technographics

Gail's Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Gail's and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 614 Gail's employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Gail's has purchased the following applications: Access EPoS for Point Of Sale in 2019, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Gail's is running and its propensity to invest more and deepen its relationship with The Access Group , Freshworks , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Gail's revenues, which have grown to $47.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gail's intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Gail's Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
The Access Group Legacy Access EPoS Point Of Sale ERP Services and Operations n/a 2019 2019
In 2019 Gail's implemented Access EPoS as a responsive, front-of-house point-of-sale platform to support UK retail operations, classified under the EPoS apps category. The deployment provided a standardized transaction interface for store staff and targeted faster checkout processing across its bakery and café outlets. Access EPoS served as the primary application for point-of-sale interactions at the till. Configuration emphasized EPOS modules and stock control integrations inferred from the case study description, aligning item lookup, pricing, and inventory posting to reduce variance between sales and stock records. The rollout integrated new and existing hardware, including till terminals and third-party biometric sign-in devices, to unify device authentication and improve consistency of till hardware integration. The implementation used a responsive front-end to preserve a consistent user experience on tablet and fixed terminals. Operational coverage was focused on UK retail operations and front-of-house business functions such as checkout workflows, cashier authentication, and stock reconciliation. Governance followed a phased store-by-store rollout to standardize procedures and hardware across sites, with training concentrated on transaction handling and device sign-in workflows. According to the case notes, the implementation yielded faster transaction times and more consistent till hardware integration.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Online Food Ordering System eCommerce 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2020 2020
Customer Support CRM 2022 2022
Customer Support CRM 2018 2018
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2018 2018
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2022 2022
Governance, Risk and Compliance TRM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Gail's
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Gail's Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Gail's Technographics

Gail's is a Leisure and Hospitality organization based in United Kingdom, with around 614 employees and annual revenues of $47.3 million.

Gail's operates a diverse technology stack with applications such as Access EPoS, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365, covering areas like Point Of Sale, Chatbots and Conversational AI and Collaboration.

Gail's has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as The Access Group, Freshworks and Microsoft.

Gail's recently adopted applications including Vita Mojo Kitchen Management System in 2023, FreshDesk Customer Support in 2022 and Microsoft Clarity in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Gail's’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Gail's’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Gail's technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.