Gainsight
350 Bay Street, Suite 100,
San Francisco, 94133, CA,
United States
San Francisco, 94133, CA,
United States
1 888-623-8562
Professional Services
Gainsight Technographics
Gainsight Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gainsight and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Gainsight employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gainsight has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Greenhouse ATS for Applicant Tracking System in 2018, Drift AI Chatbot for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gainsight is running and its propensity to invest more and deepen its relationship with Oracle , Sage , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gainsight revenues, which have grown to $263.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gainsight intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gainsight Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Gainsight implemented Oracle NetSuite ERP to centralize core financial operations and reporting within the ERP Financial category. The deployment targeted global accounting and finance processes for the professional services organization, aligning finance operations across offices in California, Phoenix, St. Louis, London, and India while supporting a remote-friendly workforce.
The Oracle NetSuite ERP configuration included core general ledger, multi entity consolidation, intercompany accounting, accounts payable and receivable, and fixed asset capabilities configured to support the global month end close and consolidated financial reporting. Gainsight implemented automation for scheduled journal entries, canned analysis reports, and capitalization workflows for internal use software development costs, and instrumented controls to support SOX compliance and annual audit readiness.
Integrations were explicitly implemented with Shareworks for share based compensation accounting and Xactly for commission expense and reporting, with those feeds tied into journal entry automation and consolidation routines. The program also encompassed accounting integrations to support M&A transaction accounting, corporate tax and statutory filing workflows across US and international entities, and coordinated data flows between US and India accounting teams and outsourced consultants in two additional countries.
Governance emphasized centralized month end close ownership by the Director of Accounting, regular reconciliations, technical accounting collaboration for complex transactions, and ongoing optimization of ERP accounting functionality through automation and reporting. Oracle NetSuite ERP was positioned to support Gainsight accounting and finance business functions, providing the transactional and consolidation backbone for global financial operations.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2017 | 2017 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Gainsight implemented Greenhouse ATS as its core Applicant Tracking System. The implementation centralized recruiting for the professional services firm, covering its United States operations and supporting a headcount of approximately 1,200 employees.
Greenhouse ATS was configured to support standard recruiting modules including job requisition management, candidate tracking, structured interview scheduling, scorecards, offer management, and pipeline reporting. Configuration work emphasized role based access for recruiters and hiring managers and deployment of structured hiring workflows to standardize selection processes.
Gainsight deployed Greenhouse MX on its public website to publish open roles and capture applicants directly into Greenhouse ATS, creating a direct integration between the careers site and the Applicant Tracking System. Operational ownership rested with Talent Acquisition and HR, with hiring managers consuming scorecards and interview feedback inside the ATS.
Governance focused on standardized scorecard templates, approval gates on requisitions, and centralized reporting to provide consistent hiring workflows and auditability across the organization.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Gainsight deployed Drift AI Chatbot on its website to establish a conversational engagement layer. The implementation used Drift AI Chatbot within the Chatbots and Conversational AI category, delivered as a site-embedded conversational widget that managed real-time messaging, session context, and scripted intent handling for visitor interactions.
Operational ownership was assigned to Gainsight's digital marketing and customer success teams, who configured conversation flows, response scripts, and criteria for live handoff to internal teams. The deployment scope was the public website, supporting demand generation, customer engagement, and early-stage qualification workflows, with governance focused on conversation design, training data curation for Drift AI Chatbot, and routine updates to dialogue logic.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2019 | 2019 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Audio Video and Web Conferencing, Event Management | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Event Management | Collaboration |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2015 | 2015 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2019 | 2019 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2020 | 2020 |
|
|
|
|
|
Community Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
CRM | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Support | CRM |
|
2013 | 2013 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation, Sales Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
|
|
|
|
|
iPaaS (Integration Platform as a Service) | PaaS |
|
2023 | 2023 |
|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
|
2023 | 2023 |
|
IT Decision Makers and Key Stakeholders at Gainsight
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gainsight Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gainsight IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gainsight digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Gainsight Technographics
Gainsight is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $263.0 million.
Gainsight operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Greenhouse ATS and Drift AI Chatbot,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Gainsight has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and Drift.
Gainsight recently adopted applications including
Demostack Sales and Marketing Automation in 2024, SupportLogic SX Platform in 2023 and Workato iPaaS in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gainsight’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gainsight’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gainsight technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.