Gander Outdoors
180 5th St E UNIT 1300,
St Paul, 55101, MN,
United States
St Paul, 55101, MN,
United States
1 651-325-4300
Retail
Gander Outdoors Technographics
Gander Outdoors Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gander Outdoors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5606 Gander Outdoors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gander Outdoors has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2015, Oracle Retail (ex Retek) for Retail Management in 2013, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gander Outdoors is running and its propensity to invest more and deepen its relationship with UKG , Oracle , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gander Outdoors revenues, which have grown to $1.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gander Outdoors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gander Outdoors Tech Stack and Enterprise Applications
Gander Outdoors HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2015 | 2015 |
In 2015, Gander Outdoors deployed UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance solution. The implementation targeted departmental payroll and timecard processing using KRONOS for the department, establishing the application as the authoritative time capture and timecard repository for that business unit.
Configuration focused on core Time and Attendance capabilities, including employee time capture, timecard processing, pay rule enforcement, exception management, and manager approval workflows. UKG Workforce Central Timekeeper was configured to process punch and shift data, apply pay rules and exceptions, and produce validated timecards for payroll consumption, with automation for timecard calculation and exception flagging to streamline departmental processing.
Operational scope remained at the department level, with the system feeding payroll processing through a configured payroll interface for the department. Governance practices included structured timecard review and approval workflows, audit trail retention to support payroll audits, and role based access controls for payroll and HR staff. The deployment reflects standard Time and Attendance architecture used to manage retail payroll and timekeeping functions.
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2015 | 2015 |
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Gander Outdoors ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Gander Outdoors implemented Oracle Retail (ex Retek) to support merchandising and supply chain operations. Oracle Retail (ex Retek) served as the primary Retail Management platform driving merchandising and supply chain business functions, and a directed team of associates was established to work with supply chain and merchandising to support the retail business and their systems.
The deployment emphasized merchandising and supply chain planning capabilities, configured to support assortment planning, pricing and promotion workflows, demand forecasting, inventory optimization and replenishment processes. Oracle Retail (ex Retek) was used to centralize item master and assortment workflows, manage purchase order lifecycles and coordinate allocation and replenishment tasks for planners and merchandisers.
Operational coverage focused on merchandising and supply chain departments, with the internal support team providing application operations, incident triage and business process liaison between merchandising and supply chain teams. Governance centered on a centralized application support model where directed associates managed configuration changes, release coordination and process alignment to keep Oracle Retail (ex Retek) aligned with merchandising and supply chain workflows.
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Gander Outdoors AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Gander Outdoors implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website, establishing a web-facing conversational channel. This deployment is classified in the Chatbots and Conversational AI category and provides a live chat entry point for online customers interacting with the retailer’s e-commerce storefront.
The implementation centers on a site-embedded Salesforce Chat widget and the corresponding agent console, delivering typical chat capabilities such as pre-chat capture, session routing to available agents, canned responses, and transcript capture. Configuration work focused on chat session lifecycle management, queue and skill routing rules, and chat window behavior on product and support pages, reflecting standard Chatbots and Conversational AI operational modules.
Operational scope covers digital customer service and site support workflows, with chat sessions handled by contact center agents through the Salesforce Chat interface and chat logs retained as part of customer support workflows. Governance emphasized operationalizing agent response protocols and chat handling procedures for web channel inquiries, without referencing other platforms or integration targets beyond the company website.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Gander Outdoors Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Gander Outdoors Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Gander Outdoors eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Gander Outdoors SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2013 | 2013 |
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Gander Outdoors CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Gander Outdoors ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Gander Outdoors IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Gander Outdoors CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Gander Outdoors
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President, Human Resources | VP | HR | |
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Director of Finance | Director | Finance | |
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General Manager | Manager | Finance | |
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Payroll Specialist | Manager | Finance | |
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Regional Finance Director | Director | Finance | |
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Human Resources Business Partner | Manager | HR | |
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Senior Director of Merchandising Outdoor Division | Director | Procurement | |
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Manager, Supply Chain | Manager | Supply Chain | |
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Director Of Store Operations | Director | Finance | |
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Apps Being Evaluated by Gander Outdoors Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gander Outdoors IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gander Outdoors digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gander Outdoors Technographics
Gander Outdoors is a Retail organization based in United States,
with around 5606 employees and annual revenues of $1.32 billion.
Gander Outdoors operates a diverse technology stack with applications such as
UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper), Oracle Retail (ex Retek) and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Time and Attendance, Retail Management and Chatbots and Conversational AI.
Gander Outdoors has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Oracle and Salesforce.
Gander Outdoors recently adopted applications including
LivePerson Conversational Cloud in 2021, Salesforce Commerce Cloud in 2021 and Twilio Segment in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gander Outdoors’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gander Outdoors’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gander Outdoors technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.