Gate City Bank
500 2nd Avenue North,
Fargo, 58102, ND,
United States
Fargo, 58102, ND,
United States
1 701-293‑2400
Banking and Financial Services
Gate City Bank Technographics
Gate City Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gate City Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 770 Gate City Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gate City Bank has purchased the following applications: Bottomline ePay for Payment Processing in 2021, Fiserv DNA Bank Platform for Core Banking in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gate City Bank is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Fiserv , Alkami or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gate City Bank revenues, which have grown to $190.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gate City Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gate City Bank Tech Stack and Enterprise Applications
Gate City Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Gate City Bank deployed Bottomline ePay on its website. Bottomline ePay is being used as the bank's Payment Processing solution for online customer payments and digital billing acceptance. The implementation is focused on the customer facing web channel and embeds Bottomline ePay payment flows into the bank's public site for card and ACH capture.
The deployment centers on hosted payment pages and online payment acceptance capabilities common to Payment Processing platforms, with tokenization and gateway orchestration inferred as standard components of the Bottomline ePay configuration. Operational ownership is aligned to web product and payments teams to manage payment page configuration, customer payment workflows, and compliance related to online transactions. Gate City Bank uses Bottomline ePay to centralize online checkout and billing collection on its website while maintaining control of the customer facing experience.
|
Gate City Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Gate City Bank implemented Fiserv DNA Bank Platform. The deployment targeted core processing for deposit and customer record management within the Core Banking domain.
Implementation concentrated on account opening, deposit account processing, teller operations, transaction posting, and customer information management modules, configured to support branch and customer service workflows. Fiserv DNA Bank Platform was used to standardize procedures for cash handling, balance reconciliation, document verification, and account onboarding.
Operational use included customer service representatives and branch staff handling customer interactions via phone, email, and in person, with documented daily tasks such as cash handling and processing paperwork. Staff records indicate concurrent use of Lexus Nexus and Nautilus alongside Fiserv DNA Bank Platform for tasks such as document verification and customer due diligence.
Rollout emphasized role based access controls and procedural training for customer service and operations personnel, reflected in job responsibilities for product promotion, multitasking across Microsoft applications, and multi line phone use. Governance focused on updating branch workflows for account opening and problem resolution to align operational processes with the Fiserv DNA Bank Platform.
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2024 | 2024 |
|
|
|
|
|
Loan Origination System (LOS) | ERP Services and Operations |
|
2025 | 2025 |
|
Gate City Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Gate City Bank implemented LivePerson Conversational Cloud on its website. The deployment uses LivePerson Conversational Cloud as a Chatbots and Conversational AI solution to introduce web-based automated engagement and customer self-service for retail banking traffic.
The implementation emphasizes a conversational web widget delivering automated messaging, intent classification, session management and conditional handoff to human agents, reflecting standard Chatbots and Conversational AI functional workflows. Configuration work included message templates, routing rules, escalation triggers and analytics instrumentation to capture conversational metrics and interaction context for ongoing tuning.
Operational coverage is focused on the bank website and online customer support channels, impacting customer service and digital banking functions. Governance was aligned to digital channels and contact center processes, with workflow definitions for agent escalation, compliance monitoring of messaging, and ongoing content updates to bot dialogs.
LivePerson Conversational Cloud is referenced in the implementation as the primary Chatbots and Conversational AI platform used to manage conversational interactions on Gate City Bank web properties.
|
Gate City Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Gate City Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Gate City Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
Gate City Bank PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
|
Gate City Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Gate City Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Gate City Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Gate City Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Executive Vice President, Technology & Project Management | VP | IT | |
|
|
|
Executive Vice President, Innovation, Digital Solutions & Payments | VP | IT | |
|
|
|
AVP of Digital Experiences | VP | IT | |
|
|
|
Vice President, Business Intelligence | VP | IT | |
|
|
|
Executive Vice President, Data Strategies & Marketing | VP | Marketing | |
|
|
|
Business Intelligence Manager | Manager | IT | |
|
Apps Being Evaluated by Gate City Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gate City Bank IT executives and key decision makers. This section highlights Gate City Bank's latest recorded technology evaluations, including Fiserv DNA Bank Platform for Core Banking on 2025-11-05 and CCBill for Payment Processing on 2025-07-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gate City Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-05 | Gate City Bank | Evaluated | Fiserv | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations |
| 2025-07-25 | Gate City Bank | Evaluated | CCBill | CCBill | Payment Processing | ERP |
FAQ - APPS RUN THE WORLD Gate City Bank Technographics
Gate City Bank is a Banking and Financial Services organization based in United States,
with around 770 employees and annual revenues of $190.0 million.
Gate City Bank operates a diverse technology stack with applications such as
Bottomline ePay, Fiserv DNA Bank Platform and LivePerson Conversational Cloud,
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
Gate City Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Fiserv and LivePerson.
Gate City Bank recently adopted applications including
Lama AI in 2025, Alkami in 2024 and Bottomline ePay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gate City Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gate City Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gate City Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.