Grapevine, 76051, TX,
United States
Gaylord Texan Resort and Convention Center United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Gaylord Texan Resort and Convention Center United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 310 Gaylord Texan Resort and Convention Center United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gaylord Texan Resort and Convention Center United States has purchased the following applications: Fourteen IP Evolution Virtual Agent for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gaylord Texan Resort and Convention Center United States is running and its propensity to invest more and deepen its relationship with Fourteen IP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gaylord Texan Resort and Convention Center United States revenues, which have grown to $78.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gaylord Texan Resort and Convention Center United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fourteen IP | Legacy | Fourteen IP Evolution Virtual Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Gaylord Texan Resort and Convention Center deployed the Fourteen IP Evolution Virtual Agent. The Fourteen IP Evolution Virtual Agent is a Chatbots and Conversational AI application implemented to handle spa information, gather guest feedback and recognise loyalty status within guest services and contact centre automation workflows.
Fourteen IP and partner PolyAI reference the Gaylord Texan deployment on product and partner pages, describing the Evolution Virtual Agent roll out at a large resort property. The cited implementation positions the application as part of front desk and contact centre orchestration, supporting guest inquiries across hospitality service lines.
Functionally the Fourteen IP Evolution Virtual Agent configuration at Gaylord Texan focuses on spa information delivery, structured guest feedback capture, and loyalty status recognition. The deployment leverages conversational workflows and natural language understanding to surface service information, collect post interaction feedback, and adjust routing or response behavior based on recognised loyalty attributes.
The implementation is described as integrated into guest services and contact centre automation, indicating connections to contact centre workflows and loyalty data sources to enable recognition and tailored handling. Vendor and partner documentation frame the rollout as a co created conversational AI deployment for resort operations, with the Fourteen IP Evolution Virtual Agent serving as a conversational layer between guests and operational systems.
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