GBS Group Inc
3350 SW 148 Ave. Suite 120,
Miramar, 33027, FL,
United States
Miramar, 33027, FL,
United States
1 954-659-8835
Professional Services
GBS Group Inc Technographics
GBS Group Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GBS Group Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 GBS Group Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GBS Group Inc has purchased the following applications: Accelo ServOps for Professional Services Automation in 2016, Hubspot Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GBS Group Inc is running and its propensity to invest more and deepen its relationship with Accelo , HubSpot , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GBS Group Inc revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GBS Group Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GBS Group Inc Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accelo | Legacy | Accelo ServOps | Professional Services Automation | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, GBS Group Inc implemented Accelo ServOps and adopted Accelo Service Operations as its Professional Services Automation solution for the firm. The decision followed executive recognition that existing tools were fragmented, with CS Professional Suite by Thomson Reuters used for accounting and Excel spreadsheets supplementing operational workflows, which impaired accurate measurement of billable and non-billable time.
The Accelo ServOps deployment focused on service operations automation and time capture, bringing time tracking and work management into a single application aligned with Professional Services Automation functional patterns. Configuration emphasis included automated time recording for billable and non-billable activities, project and task orchestration to support client engagements, and workflow rules to streamline service assignment and status tracking.
Operational coverage for Accelo Service Operations centered on the firm’s service delivery and finance touch points, concentrating on consulting and operations teams that previously relied on spreadsheet supplements. The implementation centralized project visibility and timekeeping within Accelo ServOps, reducing reliance on fragmented artifacts and creating a single system of record for ongoing engagement administration.
Governance and rollout were led by the executive team, with process changes introduced to standardize time entry, task acceptance, and billing authorization across the organization. The deployment prioritized operational consistency and procedural enforcement to address the earlier gaps in measuring billable versus non-billable time while preserving the firm’s accounting continuity with CS Professional Suite where required.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, GBS Group Inc deployed Hubspot Live Chat on its corporate website to provide real-time customer engagement and inbound inquiry capture. The deployment places Hubspot Live Chat in the Chatbots and Conversational AI category and is explicitly used to initiate conversational lead qualification and client routing on the public site.
Hubspot Live Chat was implemented as an embedded website widget configured with proactive welcome messages, canned responses, chat routing to a shared team inbox and transcript capture to support asynchronous follow up. Configuration emphasized conversational scripts, automated routing rules and lead capture fields consistent with chat and conversational platform workflows, and the Hubspot Live Chat application persists chat transcripts and contact attributes for downstream sales and service follow up.
Operational coverage targets the public-facing website and impacts sales, client services and marketing functions for a 50 person professional services firm, with administration managed by marketing and client services staff. Governance focused on lightweight configuration controls and content management for message scripts and routing rules, reflecting single-site deployment scale. The implementation description is limited to web-embedded conversational workflows and does not indicate contact center telephony or cross-platform integrations.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, GBS Group Inc deployed Google Workspace (Formerly Google G-Suite) to provide enterprise Collaboration capabilities for its professional services operations. The implementation centers on core Collaboration modules including Gmail for email, Google Calendar for scheduling, Google Drive and Google Docs for document collaboration and cloud storage, and Google Meet for video meetings, reflecting standard collaboration workflows and cloud-first content management.
Configuration and operational scope is company wide for approximately 50 employees, supporting client services and administrative functions with centralized domain and user management via the Google Workspace admin console. Governance is aligned to Collaboration category practices with admin-controlled access policies, group-based permissions, and sharing settings, and the company surfaces Google Workspace on its corporate website indicating active use of the Google Workspace application to support client delivery, internal communications, and knowledge sharing.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation | CRM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at GBS Group Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by GBS Group Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from GBS Group Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the GBS Group Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD GBS Group Inc Technographics
GBS Group Inc is a Professional Services organization based in United States,
with around 50 employees and annual revenues of $8.0 million.
GBS Group Inc operates a diverse technology stack with applications such as
Accelo ServOps, Hubspot Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Professional Services Automation, Chatbots and Conversational AI and Collaboration.
GBS Group Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Accelo, HubSpot and Google.
GBS Group Inc recently adopted applications including
Hubspot Live Chat in 2021, Hubspot Marketing Automation in 2021 and Hubspot CRM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GBS Group Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GBS Group Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete GBS Group Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.