GECU
1225 Airway Blvd,
El Paso, 79925, TX,
United States
El Paso, 79925, TX,
United States
1 915-778-9221
Banking and Financial Services
GECU Technographics
GECU Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GECU and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 840 GECU employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GECU has purchased the following applications: Allied FlexPay for Payment Processing in 2018, NCR Voyix D3 for Digital Banking in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GECU is running and its propensity to invest more and deepen its relationship with Allied Payment Network , Bottomline Technologies , NCR Voyix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GECU revenues, which have grown to $259.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GECU intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GECU Tech Stack and Enterprise Applications
GECU ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Allied Payment Network | Legacy | Allied FlexPay | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, GECU implemented Allied FlexPay as its Bill Pay Platform to centralize member bill payment and payer orchestration functions. The implementation was managed by GECU's project manager and focused on delivering an enterprise-grade bill pay experience for retail members and payments operations staff. Allied FlexPay was configured to support standard bill pay workflows including payment initiation and scheduling, payee management, electronic billing and statements, and reconciliation controls, aligning the application with payments operations and member services business functions.
Deployment emphasized operational governance and customer service readiness, with in-house project management overseeing cutover, staff training, and customer service handoff. The project manager reported a positive implementation experience, stating complete satisfaction with Allied FlexPay products and customer service, and offered GECU as a referral for other financial institutions.
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Payment Processing | ERP |
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2015 | 2015 |
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GECU ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix D3 | Digital Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, GECU implemented NCR Voyix D3 to power its online banking presence. The deployment uses NCR Voyix D3 as the primary Digital Banking platform on GECU's public website, delivering customer-facing web channels for account access and self-service.
NCR Voyix D3 was configured to support standard Digital Banking capabilities including online account management, funds transfer workflows, bill pay, authentication and responsive web UI for retail customers. The implementation emphasized web channel orchestration, session management, and customer self-service modules consistent with digital banking platform capabilities.
Operational ownership is aligned to GECU digital channels and retail banking teams, with day-to-day administration focused on website delivery and consumer online banking operations. The deployment scope is the GECU website and associated e-banking touchpoints, and governance centers on digital channel operations, customer support workflows, and platform administration.
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Digital Banking | ERP Services and Operations |
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2015 | 2015 |
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GECU AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, GECU implemented LivePerson Conversational Cloud to add digital customer engagement via their website. The deployment uses LivePerson Conversational Cloud within the Chatbots and Conversational AI category to deliver member facing chat on gecu.com, focusing on front door digital support and interactive messaging.
Configuration aligned to typical Chatbots and Conversational AI capabilities, including a web chat widget, automated messaging flows, session transfer to human agents, and real time conversation monitoring. LivePerson Conversational Cloud was provisioned to orchestrate conversational workflows, manage bot triggers and fallback rules, and capture chat transcripts for operational visibility.
Operational ownership sits with customer service and digital channel teams, with the application embedded in the website channel and integrated into contact center workflows for agent handoff and queue routing. Governance emphasized scripted escalation paths, conversational governance for compliance in financial services, and ongoing monitoring of interaction quality and routing performance.
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GECU Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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GECU CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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GECU PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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GECU IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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GECU CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at GECU
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Apps Being Evaluated by GECU Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from GECU IT executives and key decision makers. This section highlights GECU's latest recorded technology evaluations, including Corelation Keystone for Credit Union Management on 2025-11-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the GECU digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD GECU Technographics
GECU is a Banking and Financial Services organization based in United States,
with around 840 employees and annual revenues of $259.0 million.
GECU operates a diverse technology stack with applications such as
Allied FlexPay, NCR Voyix D3 and LivePerson Conversational Cloud,
covering areas like Payment Processing, Digital Banking and Chatbots and Conversational AI.
GECU has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Allied Payment Network, NCR Voyix and LivePerson.
GECU recently adopted applications including
Cisco Webex Meetings in 2021, Pathwire Mailgun in 2020 and Intuit Mailchimp Mandrill in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GECU’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GECU’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete GECU technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.